Rakuten Communications Content Guru Announce Strategic Partnership

Telecommunication Press Releases Wednesday February 21, 2018 15:59
TOKYO--21 Feb--PRNewswire/InfoQuest

Rakuten Communications, a subsidiary of global innovation leader Rakuten Inc., headquartered in Tokyo, and cloud communications specialist, Content Guru Ltd., have entered into a strategic partnership to deliver connect storm cloud contact centre solutions into the Japanese market.

(Logo: https://mma.prnewswire.com/media/643818/Connect_Storm_Logo.jpg )
(Photo: https://mma.prnewswire.com/media/643819/Yasufumi_Hirai_and_Sean_Taylor.jpg )

connect storm will support the multi-award-winning portfolio of storm(R) applications and will target the rapidly-growing Japanese cloud contact centre market, which is set to rise to 39% of overall contact centre seats in the country by 2020[1]. It will be launched at the TechMatrix CRM Forum in Tokyo on 23rd February 2018, with Content Guru also opening a Tokyo office during Q1/2018 to support the partnership.

"We anticipate that, by leveraging storm's capabilities and Rakuten Communications' best-in-class services, many contact centres will benefit from improved customer experience and workforce productivity," said Yasufumi Hirai, Representative Director and Chairman, CEO of Rakuten Communications. "We look forward to combining our AI capabilities with Content Guru's experience to deliver contact centre solutions to our more than one thousand customers."

Sean Taylor, Global CEO of Content Guru, added: "Asia-Pac is a critical region in our global expansion strategy and its cloud contact centre market is seeing impressive growth. We're delighted to enter into an exciting partnership with Rakuten, and are convinced that our shared cultural values and ambitions will drive tremendous success."connect storm enables businesses to more effectively communicate with their customers through channels such as SMS, web chat, email, voice and social media, unified within a single interface for contact centre agents. The platform also integrates with hundreds of third-party CRM, WFO, and ERP systems, and scales to handle any concurrent demand in contact.

[1] MIC Lab, Cloud CRM Market Forecast, 2017
About Content Guru

Content Guru is a leading provider of cloud communication solutions, delivering omni-channel cloud contact centre and customer engagement services through the stormplatform. storm powers hundreds of the world's largest organisations in sectors ranging from utilities and travel to government and finance, including G4S, Serco, National Rail Enquiries, and the UK's National Health Service.

About Rakuten Communications

Rakuten Communications, subsidiary of global innovation leader Rakuten Inc., is an Information and Communications Technology company that strives to create new value for a digital society. In addition to existing fixed-line communication services including IP phone, Myline and internet connection services, the company offers mobile and cloud solutions to position its customers for a digital future. Rakuten Communications aims to expand by developing the potential of IP platforms, across voice, data, media and applications. For more information: https://comm.rakuten.co.jp/english/company/

Source: Rakuten Communications and Content Guru

Latest Press Release

AIS express our sincerely caring about all the people of Japan and the Thai people in Osaka for the recent earthquake.

AIS roaming customers in Japan can contact the Royal Thai Consulate-General, Osaka at +819074885672 and +819018950987 as well as make calls to request emergency support from AIS CALL CENTER +6622719000 Free of Charge, 24 hours, during 18-20 June, 2018...

TrueOnline Launches Internet for Condo-No Worry Package Offering Free Routers, Installation and No Contract Subscribe Today for Instant Use!

TrueOnline, Thailand's Number 1 broadband internet service provider with the largest nationwide coverage, represented by Mr. Saharat Kanongsilp, Head of Commercial True Online & Convergence, today launches its latest campaign "Internet for Condo-No...

VGI unveils the vision Pioneering Solutions for Tomorrow, aiming to reach USD312.5 million within 3 years

VGI Global Media Plc. (VGI), Thailand's most customer-oriented media company, celebrated its 20th anniversary unveiling a new vision: "Pioneering Solutions for Tomorrow." Having expanded its business offerings from the traditional offline Out-of-Home...

TrueVisions pleases football fans with live FIFA World Cup 2018 coverage at the highest resolution in 4K ULTRA HD, first time ever in Thailand, and launches a TrueVisions 4K ULTRA HD box, twenty times clearer than the standard system!

Apply new members all packages today, Watching World Cup HD channel 24hrs a day, opening match on 14 June TrueVisions, the leader in pay TV, varied, and best channels from around the world, pleases football fans with the FIFA World Cup 2018 experience at...

TrueMove H Obtains 1800-MHz Frequency Auction Document for Further Consideration

TrueMove H's representative today paid a visit to the Office of The National Broadcasting and Telecommunications Commission (NBTC) to pick up the prospectus relating to the upcoming 1800MHz frequency auction. The Company said that is the role of mobile...

Related Topics