Rakuten Communications Content Guru Announce Strategic Partnership

Telecommunication Press Releases Wednesday February 21, 2018 15:59
TOKYO--21 Feb--PRNewswire/InfoQuest

Rakuten Communications, a subsidiary of global innovation leader Rakuten Inc., headquartered in Tokyo, and cloud communications specialist, Content Guru Ltd., have entered into a strategic partnership to deliver connect storm cloud contact centre solutions into the Japanese market.

(Logo: https://mma.prnewswire.com/media/643818/Connect_Storm_Logo.jpg )
(Photo: https://mma.prnewswire.com/media/643819/Yasufumi_Hirai_and_Sean_Taylor.jpg )

connect storm will support the multi-award-winning portfolio of storm(R) applications and will target the rapidly-growing Japanese cloud contact centre market, which is set to rise to 39% of overall contact centre seats in the country by 2020[1]. It will be launched at the TechMatrix CRM Forum in Tokyo on 23rd February 2018, with Content Guru also opening a Tokyo office during Q1/2018 to support the partnership.

"We anticipate that, by leveraging storm's capabilities and Rakuten Communications' best-in-class services, many contact centres will benefit from improved customer experience and workforce productivity," said Yasufumi Hirai, Representative Director and Chairman, CEO of Rakuten Communications. "We look forward to combining our AI capabilities with Content Guru's experience to deliver contact centre solutions to our more than one thousand customers."

Sean Taylor, Global CEO of Content Guru, added: "Asia-Pac is a critical region in our global expansion strategy and its cloud contact centre market is seeing impressive growth. We're delighted to enter into an exciting partnership with Rakuten, and are convinced that our shared cultural values and ambitions will drive tremendous success."connect storm enables businesses to more effectively communicate with their customers through channels such as SMS, web chat, email, voice and social media, unified within a single interface for contact centre agents. The platform also integrates with hundreds of third-party CRM, WFO, and ERP systems, and scales to handle any concurrent demand in contact.

[1] MIC Lab, Cloud CRM Market Forecast, 2017
About Content Guru

Content Guru is a leading provider of cloud communication solutions, delivering omni-channel cloud contact centre and customer engagement services through the stormplatform. storm powers hundreds of the world's largest organisations in sectors ranging from utilities and travel to government and finance, including G4S, Serco, National Rail Enquiries, and the UK's National Health Service.

About Rakuten Communications

Rakuten Communications, subsidiary of global innovation leader Rakuten Inc., is an Information and Communications Technology company that strives to create new value for a digital society. In addition to existing fixed-line communication services including IP phone, Myline and internet connection services, the company offers mobile and cloud solutions to position its customers for a digital future. Rakuten Communications aims to expand by developing the potential of IP platforms, across voice, data, media and applications. For more information: https://comm.rakuten.co.jp/english/company/

Source: Rakuten Communications and Content Guru

Latest Press Release

Thaicom and Bangladesh Communication Satellite Company Sign Consulting Contract

Thaicom Public Company Limited (Stock Exchange of Thailand: THCOM), a leading Asian satellite operator and provider of integrated satellite end-to-end solutions, and Bangladesh Communication Satellite Company Limited (BCSCL), a Bangladesh Government...

TRUE GROUP WINS 2 APAC TELECOM SERVICE PROVIDER OF THE YEAR AWARDS AT 2018 ASIA PACIFIC ICT AWARDS

True Group demonstrates its internationally recognized success in operating businesses through winning two prestigious awards at the annual Frost & Sullivan Asia-Pacific ICT Awards banquet in Singapore. At the honorable award ceremony, Dr. Kittinut...

AIS wins a license for 1800-MHz spectrum strengthening its network, and being the only telecom operator that holds the most bandwidth from NBTC.

AIS announces its success as being the only telecom operator that holds the most bandwidth from NBTC after winning a license for 1800-MHz spectrum at the bidding cost of Bt 12.5 bn. With the total bandwidth of 20 MHz in 1800-MHz spectrum, 40 millions of...

AIS confirms to participate in 1800 MHz spectrum auction but decides not to join re-auction of 900 MHZ spectrum

According to the announcement of the National Broadcasting and Telecommunications Commission (NBTC) on an invitation to apply for 1800MHz and 900MHz spectrum license auction, Advanced Info Service Public Limited Company (AIS) via its subsidiary, Advanced...

TrueVisions brings you the excitement the 4K ULTRA HD of the new English Premier League first time in Thailand.

TrueVisions brings you the excitement the 4K ULTRA HD of the new English Premier League first time in Thailand. And all 380 matches in HD, register a Platinum package to watch every match in HD for free for the entire season and all the famous football...

Related Topics