Saturday September 22, 2018 11:11

Telecom Press Release : 16 Mar 2018

TrueVisions launches new packages: TrueVisions has released two exclusive entertainment packages for subscribers to Happy Family and Enjoy programs. Telecom—16 Mar 18

To attract movie lovers, Enjoy Extra Movies is launched to include three HD channels where world's top movies are shown: Fox Action Movies, True Film HD2 and Warner TV. Twenty-four hours of all forms of entertainment allow Thai people to enjoy most

Telekom Malaysia Implements AssistEdge to Increase Efficiency and Productivity Telecom—16 Mar 18

BENGALURU--16 Mar--PRNewswire/InfoQuest

EdgeVerve Systems, a wholly owned subsidiary of Infosys (NYSE: INFY), announced the successful implementation of AssistEdge at Telekom Malaysia (TM), under the OVAL (One View Application Layout) program. Telekom Malaysia is the country's convergence champion and the leading converged communications services provider. AssistEdge from EdgeVerve Systems has played a pivotal role in automating processes, driving efficiency and productivity across the customer service centers of Telekom Malaysia and has significantly reduced the average call handling time, resulting in enhanced customer experience.

Highlights:
-The solution enables a single window dashboard for all contact centre applications making it easier for agents to navigate the systems

Telekom Malaysia offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. With AssistEdge, TM is delivering an enhanced customer experience through continuous customer service quality impr