Ms. Jenny Hui, General Manager of Cross Border Trade, eBay Hong Kong, Taiwan & Southeast Asia, said, "Cross-border e-commerce continues to trend upwards and is expected to comprise 20% of all worldwide e-commerce by 2022.* The Asia-Pacific region will become the largest cross-border trade (CBT) region in e-commerce for both imports and exports. In 2018, the value of Southeast Asia's e-commerce market reached USD 23.2 billion and is expected to continue to grow to USD 102 billion in 2025.** To strengthen our leadership in global e-commerce, eBay is committed to making continuous improvements to increase our business competitiveness. This year, eBay is focusing on an integrated plan to encourage Thai sellers of all shapes and sizes to grow their own online retail business and sell to the world on eBay, which is supporting a range of business initiatives to boost the sustainable growth of Thai sellers through improved performance."
"eBay's platform connects small and medium-sized Thai businesses to 180 million active buyers in 190 markets around the world. We can clearly see the potential for CBT in e-commerce, and that Thai sellers can provide incredible value thanks to the huge variety of products made in the country that offer high quality and unique selections. This creates tremendous opportunities for Thais to sell worldwide. The five most popular categories for Thai sellers are: 1) Jewelry; Gemstones & Watches; 2) Health & Beauty; 3) Home & Garden; 4) Collectibles; 5) Auto parts. And don't forget that jewelry from Thailand has seen strong and consistent demand from global buyers for many years. The United States is the largest market for export sales, accounting for about half of the total items from Thai sellers, followed by the UK, Australia, Germany, and Russia," she added.
eBay continues to improve the business potential for Thai sellers of all sizes through several key initiatives with their 2-3 year plan:
- Exclusive training programs that aim to build success in online retail skills through a variety of formats such as the "eBay Boot Camp," a three-month intensive program which focuses on incubating sellers with online retail skills and empowering them to grow their own online retail businesses. The Boot Camp training consists of three workshops and is highly engaging for eBay sellers. In addition, eBay continues to hold workshop training programs in Bangkok and larger cities such as Chiang Mai, with a variety of exclusive training activities to improve the skills of sellers enabling increased sales. eBay will host the 'eBay Seller Summit,' which will be held in September this year, to celebrate the 24th anniversary of eBay.
§ Business Coaching by Account Managers focuses on business planning, underlining the strengths, closing the gaps, and empowering professional sellers to sustainably improve their businesses on eBay and reinforce their competitiveness in cross-border trade (CBT).
- To support automation at two different levels that consist of:
- Innovative technological collaboration at a regional level through API integration with leading logistics providers such as Thailand Post, DHL eCommerce, and DHL Express through the 'eBay SEAPaSS,' a one-stop shipping platform to simplify the fulfillment process for eBay sellers which is currently available free of charge. This program has many active users in big cities across Thailand and Southeast Asia. In Thailand, the majority of eBay SEAPaSS users, about 70 percent, are in Bangkok, followed by 20 percent in Chiang Mai and northern Thailand while the other 10 percent are spread across western, southern and northeastern Thailand.
Thai software developers: Collaborate to create business management software and applications that support eBay's Store management for sellers in major categories. Focus areas include efficient listing tools, multi-store order management tools, fulfillment and logistics for cross-border online retailing and customer service operations.
- Business Development focuses on developing business sellers in auto parts categories through online and offline initiatives. With its targeted approach, this project is in the first phase of development.
In conclusion, eBay has consistently recognized the tremendous opportunities that are available through the wide variety of Thailand's products which meet the demands of the global market, and include beautiful handcrafted merchandise such as fine jewelry and accessories, industrially-designed products, such as decorative items for the home and garden, and health and beauty items.
"Today's consumers globally expect retail-standard services and speed. eBay continues to invest in technologies and platform features that deliver the greatest buyer journeys making it especially easy for sellers to start their online business and become successful. Our business initiative programs offer Thai sellers seamless cross-border retail opportunities in the global online marketplace through a more efficient process, while helping Thai eBay sellers scale up their businesses faster, which contributes to sustainable growth," said Ms. Hui.
About eBay
eBay Inc. (NASDAQ: EBAY) is a global e-commerce leader including the Marketplace, StubHub and Classifieds platforms. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity for all. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. In 2018, eBay enabled $95 billion of gross merchandise volume. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com.