HP Anti-Counterfeiting and Fraud Program Protects Online Shoppers Against Counterfeit Supplies

Event Calendar Press Releases Tuesday September 29, 2020 10:37
Bangkok--29 Sep--PR and Associates
HP has seized US$2.5 million in counterfeit supplies and delisted over 12,800 online sites over the last 8 months across Indonesia, Korea, Malaysia, Philippines, Thailand, Vietnam and Singapore

HP Inc. today announced that its HP Anti-Counterfeiting and Fraud (ACF) Program has seized US$2.5 million (77.8 million baht) in counterfeit supplies and delisted over 12,800 online sites in the last 7 months across Indonesia, Korea, Malaysia, Philippines, Thailand, Vietnam and Singapore. As consumers turn to online shopping, the risk associated with it has increased. To bolster protection and support for online partners and HP consumers, HP extended its ACF efforts to the online retail space. In Thailand, US$2.2 million (68.5 million baht) in counterfeit supplies was seized and 230 were delisted from online shopping sites.

Trade in counterfeit and pirated goods has risen steadily in the last few years, accounting for at least 3.3% of global trade(A). In South East Asia, the range of counterfeit goods being traded in the black market by organized crime syndicates has grown to include everything from ink and toner print supplies and automobile parts to handbags and alcohol, generating an estimated value up to USD$ 35.9 billion annually(B).

Counterfeit ink and toner print supplies pose a serious threat to consumers and businesses alike. The use of unlawful counterfeit supplies can result in printer damage, malfunctions, and printer hardware warranties becoming void. More importantly, it can result in lost revenue and unnecessary downtime for consumers and businesses that many cannot afford.

The HP ACF program combats the production and distribution of counterfeit ink and toner print supplies. It delivers added value to consumers, business customers and partners to ensure security, reputation protection, seamless operations and savings on costs as they keep going with tighter resources.

To identify counterfeit sellers, HP scours millions of online product listing pages across South East Asia and Korea – examining uses of the company’s copyrighted imagery, trademarks and other unique identifiers. This helps to identify sellers who are deceiving customers as well as sellers pretending to be authorized resellers. When a seller is confirmed to be retailing counterfeit ink and toner supplies, they are reported to the online marketplaces who act on the information and remove the listings. Authorized online partners also work closely with HP to enhance brand protection and identify the origins of such products to ensure that consumer exposure to counterfeit ink and toner supplies is reduced.

From November 2019 to May 2020, over 12,800 listings were removed across South East Asia and Korea, of which 230 were from Thailand. This process helps reduce the risk of customers and partners unintentionally purchasing counterfeit ink and toner supplies as they work, learn and earn from home and remote locations.

HP conducts regular checks and raids to reduce counterfeits in the supply chain. For over 20 years, HP has partnered with local law enforcement across South East Asia and Korea to arrest counterfeit resellers who prey on unsuspecting customers and partners both offline and online. In the last eight months, 72 counterfeit resellers have been arrested in raids where local seized items included finished and unfinished cartridges, packaging materials and various sets of labels.

Large and medium-sized HP customers can further protect themselves by requesting for a complimentary Customer Delivery Inspection (CDI) offered at www.hp.com/anticounterfeit. Many customers have benefitted from this service, especially if there is suspicion that they have received counterfeit ink or toner supplies in their delivery from non-authorized resellers. HP also proactively protects channel partners and customers from unauthorized printing supplies through the Channel Partner Protection Audits (CPPA), an audit for HP’s partners. The 187 partners who passed the CPPA this year can communicate this badge of authenticity and originality to their customers. This in turn, gives partners and customers the peace of mind that their ink and toner print supplies are 100 percent genuine.

Companies and consumers can follow the following tips to combat counterfeit ink and toner supplies:

Authenticate purchases through mobile devices by scanning the QR code on the packagingVerify the product online at hp.com/go/ok by entering the product serial numberTilt the security label to check for the presence of a holographic image on the security seal labelBe wary of dubious sales methods and if possible, only buy from HP authorized sales partnersExplicitly ask for Original HP ink and toner supplies

If you suspect that counterfeit supplies have been purchased, take the following actions:
Visit hp.com/go/anticounterfeit and click on 'Report counterfeit’Get in touch via email at apj.anti-counterfeit@hp.com
For more information on how to recognize an Original HP Ink or Toner, report a fake or prevent further fraud, please visit: https://ssl.www8.hp.com/h22234/auth/ok

For more information about HP’s print innovation including HP Smart Tank, HP DeskJet Ink Advantage, and HP Neverstop Laser MFP, and original ink and toner supplies, visit https://store.hp.com/th-th/default/hp-inkntoner-family or contact a HP authorized reseller https://www.itcityonline.com/products?brand=hp


Dynamic security is a process that authenticates supplies to prevent the use of supplies without an Original HP chip or with modified or non-HP circuitry. HP includes dynamic security to protect the quality of our customer experience, protect HP’s intellectual property, and reduce counterfeiting of HP supplies and warranty fraud.

About HP

HP Inc. (NYSE: HPQ) creates technology that makes life better for everyone, everywhere. Through our product and service portfolio of personal systems, printers and 3D printing solutions, we engineer experiences that amaze. More information about HP Inc. is available at www.hp.com.

(A) OECD, Trade in fake goods is now 3.3% of world trade and rising
(B) United Nations Office on Drugs and Crime, Organized crime syndicates are targeting Southeast Asia to expand operations: UNODC

Latest Press Release

Nut Walker offers 99 Baht New Year Celebration Promotion

Nut Walker, premium nut snacks brand under Heritage Group celebrates Happy New Year with 3 products from Nut Walker, which are Mixed Nuts Natural Toasted & Salted 150g, Mixed Nuts Deluxe Roasted & Salted 150g from 110 baht to 99 baht. Cashew Nuts...

Panasonic announces the success of the experiment using a Panasonic's air conditioner, verifying of inhibitory effect of nanoe(TM) X technology

Mr. Hiroyuki Muto, Managing Director of Panasonic A.P. Sales (Thailand) Co., LTD., announced the success of an experiment of nanoe(TM) X using Panasonic's air conditioner on the adhered novel coronavirus called SARS-CoV-2 which is the cause of COVID-19....

SCO Secretariat, TCSA jointly host "National Data Brain" Summit

On the afternoon of January 12, 2021, the Shanghai Cooperation Organization (SCO) Secretariat, together with Shenzhen Thousand Cities Strategic Algorithms (TCSA), held a presentation at the SCO Secretariat in Beijing. With "National Data Brain: Driving...

Sunkist introduces special promotion for banana lovers

Sunkist premium pistachio nuts and pistachio milk brand by Heritage Group special promotion for banana lovers with this delicious Sunkist banana puree flavor packed with vitamin e, protein, calcium, and fibers. All 3 sizes include 946ml at 99baht, 3...

KTC offers the option to pay in 0% installments up to 18 months for notebook computers to cater to customers who work from home.

"KTC" or Krungthai Card Public Company Limited, offers all KTC credit cardmembers the option to pay in 0% installments up to 18 months for notebook computers and earn up to 12,000 Baht credit cash back for installment payments of 6 months or more....

Related Topics