Macquarie unveils new digital banking experience

Stocks and Financial Services Press Releases Thursday September 1, 2016 16:51
The Asian Banker--2 Sep--Asian Banker

Head of Personal Banking for Macquarie's Banking and Financial Services Group, Ben Perham, said: "We had the opportunity to build our digital environment from the ground up, so we looked beyond financial services to digital companies leading in customer experience.

"We set out to provide customers with tools to manage their money that look and feel more like social media sites, search engines and video or music streaming services.
"We see our competition as the last app a customer used. That's the bar we've set ourselves in terms of customer experience.
"The result for our customers is a personalised and intuitive digital banking environment, offering the full range of products including transaction accounts, savings accounts, credit cards and home loans."

Features range from: search-how-you-speak technology; the ability to tag and track transactions; upload receipts and warranties; set saving and spending goals; and automatically categorise spending through machine learning technology.

Mr Perham said: "Delivering intuitive technology to our customers transforms the static information they usually receive into a service that empowers them to achieve their financial goals."

Macquarie's new transaction and savings accounts also offer everyday benefits that will make a real difference to its customers, including: no monthly fees; no fees at any ATM in Australia (through a refund of fees charged by other organisations); no fees on international purchases; a 50c rebate on cash withdrawals over $100 in store; and stepped interest rates.

Leading this digital transformation is Chief Digital Officer for Macquarie's Banking and Financial Services Group, Luis Uguina. Mr Uguina joined Macquarie in 2014 from BBVA in Spain, the world's first global digital bank, and works with a team that includes developers, software and hardware architects, machine learning engineers and mathematicians.

Mr Uguina said Macquarie is seeking input from early users of its digital experience to further enhance and build on its future offering.
"Our approach is highly agile and we're actively seeking feedback from our customers so we can continue to develop and enhance our offering based on their needs and preferences.

"As well as experiencing everything we've delivered already, we'll be giving early adopters of our products access to our beta environment, so they can test our innovations in their daily lives, tell us what they think and what they want to see next.

"For people who want to bank digitally, we believe our new offering and the approach we're taking to its future development will be both exciting and empowering," Mr Uguina said.
--www.theasianbanker.com (Sep 01, 2016)--

Latest Press Release

RENBDO Pre-ICO Creates Opportunities for Investors

RENBDO.io has just announced that the company is now prepared to initiate the pre-ICO campaign to kick-start the development of its blockchain start-up RENBDO or Renewable Energy Network Based on Decentralized Organization. The campaign's objective is to...

SET and IPPD join hands to foster research on sustainable development

The Stock Exchange of Thailand (SET) and The Institute of Public Policy and Development (IPPD), under the Thai government think tank, signed a memorandum of understanding (MoU) to jointly conduct insightful and practical researches to benefit the...

Photo Release: Outstanding Women Leaders for Green Growth Award

Recently, at Grand Hyatt Erawan Hotel, Ms. Kattiya Indaravijaya, KBank President, received the "2019 Outstanding Women Leaders for Green Growth Award" for being an exemplary role model in developing businesses which are environmental friendly and an...

Mastercard Strengthens its Leading Position in Real-Time Payments in Asia Pacific with Increased Focus on Thailand

Global payments and technology leader is bringing further innovation to Thailand as part of its push to advance the regional digital payments agenda Today, at the Bangkok Fintech Fair 2019, Mastercard announced a commitment to deliver a growing suite of...

Ultra Sale on Tokinex Completed in 35 Seconds

Tokinex, the Bitfinex and Ethfinex token sale platform, today announces the successful completion of its 5m USD token sale of Ultra (UOS) in just 35 seconds. Ultra is a protocol and platform positioned to disrupt the $140bn gaming industry by using...

Related Topics