IBM, CMU and itSMF Thailand Provide Indepth ITIL Education to Chiang Mai To set the foundation to deliver skills to IT professionals in northern region

Information Technology Press Releases Thursday June 24, 2010 16:14
Bangkok--24 Jun--IBM Thailand

IBM Thailand today announced a collaboration between IBM Thailand, Chiang Mai University and itSMF Thailand Association to provide the IT Infrastructure Library (ITIL) training course to interested IT professionals and organizations. This course is being carried out to promote and enable a deeper understanding of IT service management’s best practice, and through this, help set the foundation to deliver industry-essential skills and educational knowledge to the northern region.

IBM Thailand Co.,Ltd., the itSMF Thailand Association (itSMF), and Chiang Mai University by Information Technology Service Centre (ITSC), Department of Computer science, Faculty of Science and Department of Computer Engineering, Faculty of Engineering, will jointly host the IT Infrastructure Library (ITIL) Foundation V3 certification training from 7-9 July 2010 for interested information technology professionals and organizations in northern region. The program aims to spread the adoption of Information Technology service management best practices, to strengthen the foundation of Chiang Mai’s “Creative Economy” objective, which seeks to develop a creative, network-based industry, to improve IT professionals’ skill set and to increase companies’ readiness to manage their changes with IT.

The ITIL library is a set of books that describe internationally accepted best practices for IT Service Management. ITIL promotes a quality approach to achieving business efficiency and effectiveness in the use of information systems. ITIL best practices are applicable to all IT organizations, no matter what their size or technology they use. Today, ITIL is one of the most widely accepted approaches to IT Service Management in the world.

Under this collaboration, IBM will provide the ITIL Foundation V3 course content materials while itSMF Thailand Association will provide the trainers, and Chiang Mai University the lecture auditorium and examination room facilities. Once the training is complete, students can take the ITIL Foundation V3 examination at their own cost, which will be a great boon to local organizations as individuals with this training are an essential ingredient to organizations wanting to obtain the coveted information technology ISO/20000 certification.

Assistant Professor Supachai Chuaratanaphong, M.D. Vice President for the University Council Affairs and Information Technology, Chiang Mai University said “Chiang Mai University is a Leading University with Academic Excellence by International Standards. Our mission is to provide a higher level of professional education, emphasizing academic excellence and promote the quality of graduates with high moral and ethical standards, under the Sufficiency Economy Philosophy amidst a globalizing world.”

He continued, “With the rapid change of IT industry, Chiang Mai University had set up Information Technology Service Centre (ITSC), a leading IT service organization which maintains a standard of excellence in IT educations and management to sustainably develop the university and the community. ITSC is a main IT service provider for more than 30,000 students and staffs of the university and also the community. This training, hosted by ITSC, is aligned to our vision to collaborate and create networks with both local and international government and businesses to provide learning, research and academic services to community. With this collaboration, content materials support from IBM and experienced trainers support from itSMF Thailand association, this training will set the foundation of IT service management development and it will benefit to government and businesses in northern region.”

Mr. Kittipong Asawapichayon, Country Manager, General Business, IBM Thailand Co., Ltd. said “IBM is leading the way in helping universities develop education necessary for the 21st century. One of IBM’s major missions is to support Thailand’s education, especially via introducing Thai students to science and information technology, which are essential for national development. We continuously support Thailand’s education development programs for students in all levels to help create a quality workforce for the 21st century. This project is listed under the IBM Academic Initiative, which has helped more than 4,600 universities and community colleges worldwide, cultivate more competitive business and IT skills, to meet the needs of new and emerging industries. We are proud to be part of this beneficial Academic Initiative partnership with IBM Thailand and Chiang Mai University, to help nurture the next generation of IT personnel.”

“In our efforts to stimulate the growth of Thailand’s IT industry, we are bringing our educational programs to Chiang Mai, by working with leading academic institutions to help students attain the knowledge and skill set which will make them more competitive in the local and global IT marketplace which will enable current job gaps to be filled up. The delivery of such skills will help improve the quality of life for the citizens of Chiang Mai, to transform society for the better. Through this collaborative partnership, IBM Thailand, Chiang Mai University and the itSMF Thailand Association are positioning the Northern region as a talent-hub for technology specialists, thus enhancing the Thailand’s global competitiveness.”

Mr. Lance Stanford, Chairman of the itSMF Thailand Association said “The Information Technology Service Management Forum (itSMF) is an independent and internationally-recognized forum for IT service management professionals worldwide, playing a leading role in the development and promotion of IT service management best practice, standards and qualifications. We also provide an accessible network of industry experts, information sources, and events, to help address ITSM issues and to achieve the delivery of consistent, high-quality IT services through the adoption of best practices.”

He continued, “This training program will help the students of Chiang Mai University and allied universities become highly skilled with best practices in IT service management by providing them with a full training course of ITIL foundation, including ITIL overview, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This initiative is open-ended and the joint itSMF Thailand and IBM Thailand training course will continue to be offered throughout Thailand over the next few years for the benefit of its students and the Thai economy.

The IT Infrastructure Library (ITIL) training course will be conducted during 7-9 July, 2010, from 9AM to 4PM at Information Technology Service Center, Chiang Mai University. The training fee is 1,000 baht/ person (including training materials, lunch and snack break). Interested information technology professionals can apply for this ITIL Foundation V3 certification training directly at For further information, please contact Information Technology Service Center, Chiang Mai University. Tel. 053-943-827.

For more information about IBM Thailand, please visit
Distributed by IBM Thailand Co., Ltd.
Kamolwan Makkaroon Tel: 02-273-4889 Email:

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