PayPal Launches Additional Layer of Consumer Protection for Online Shoppers in Thailand

Information Technology Press Releases Thursday June 24, 2010 09:16
Bangkok--24 Jun--Spark Communications
Empowering Thai consumers to shop with greater peace of mind on millions of websites; Providing small businesses in Thailand with a seal of trust to help boost their online sales

PayPal today announced the launch of its Buyer Protection policy for consumers in Thailand who shop online through their PayPal accounts. As online shopping becomes part of our daily lives, this new policy aims to better protect 16 million Internet users in Thailand and give them more confidence to buy goods from over 8 million merchants that accept PayPal as a payment method on their websites. PayPal’s Buyer Protection policy is applicable to all Thailand -registered PayPal users from today onwards and more info can be found at

Recent research by PayPal and Blackbox showed that online shopping has gained considerable traction among Thai consumers with more than half intending to buy online and 53% of overall expenditure expected to be spent online. However, when shopping with a new or unfamiliar online retailer, especially on international websites, consumers are usually worried about the goods not being delivered after making the purchase. This concern is now eliminated with PayPal’s Buyer Protection as the policy enables Thai consumers, who have purchased goods via PayPal but have not received them from the seller, to get their money back for the full value of the item.

“Thai consumers are looking for better protection and peace of mind when they shop on the Internet - whether it’s a 100 Baht toy or a 200,000 Baht watch. Shopping online with PayPal is already safer and more secure as our first layer of protection is to keep our users’ sensitive financial information or credit card details private when they shop on millions of websites that accept PayPal,” said Elias Ghanem, General Manager, and PayPal Southeast Asia & India. “Now we are adding an extra layer of safety and security with our Buyer Protection policy, so that Thai online shoppers who purchase eligible items via PayPal can get a full refund if they do not receive the items.”

“I enjoy online shopping as I can find good bargains on the Internet and can buy unique products from overseas that might not be locally available. With PayPal’s Buyer Protection policy, I can shop online with greater confidence as I know that I can get my money back if I do not receive the purchased item,” said Ms. Savinee Thongpond, an avid online shopper. “Another great benefit of being a PayPal user!”

PayPal Buyer Protection Policy can benefit online sellers, too At the same time, the Buyer Protection policy can help small-and-medium sized PayPal merchants in Thailand to grow their online sales as 84 million PayPal users from over 190 markets worldwide will be more comfortable shopping on unfamiliar sites when they can pay via PayPal. Over twenty merchants, including,, and Prince’s Flower Shop, from Thailand, Malaysia and Singapore, are promoting PayPal’s Buyer Protection policy on their websites as part of the launch today. The launch promotions can be found at

“Assurance and trust are some of the key factors that customers take into consideration when shopping on the Internet. While PayPal’s Buyer Protection policy is a great initiative to protect consumers’ interests, it is also a way for me to increase my sales as more customers will feel safer and more secure to shop on my site when they see that I accept PayPal,” said Wootinun Oak Sung-ong, Managing Director, Tuff Company Group. “PayPal’s Buyer Protection can increase traffic to my online store and help me get more customers - a wonderful boost for my business!”

Any eligible PayPal seller can add the Buyer Protection logo to their website to give consumers more confidence in shopping on their site. Merchants who are interested to promote this Buyer Protection policy can get more information at

Notes to Editors
What’s covered in PayPal’s Buyer Protection policy

PayPal’s Buyer Protection policy covers payments for tangible, physical goods if the items are not received by the buyer. This does not include payments for: intangibles, services, custom made items, airline flight tickets, items prohibited under PayPal’s Acceptable Use Policy; licences and other access to digital content; or disputes when the item arrives but is significantly different from what was ordered. Cars are also excluded. The buyer must pay the full amount of the eligible item on one payment. Buyers must open a dispute within 45 days of making the payment. More information can be found at

PayPal-Blackbox Survey
The PayPal-Blackbox survey was conducted in 30 August, 2009. There were a total of 302 respondents from Thailand, made up of online and non-online shoppers.
Number of Internet users in Thailand
The number is taken from the Internet World Stats
About PayPal

PayPal is the faster, safer way to pay and get paid online. The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With more than 84 million active accounts in 190 markets and 24 currencies around the world, PayPal enables global ecommerce. The company's open payment platform, PayPal X, allows developers to build innovative payment applications on multiple platforms and devices. More information about the company can be found at

PayPal is headquartered in San Jose, California and its international headquarters is located in Singapore.
Media please contact
Tanyawan Surasarang
Spark Communications
Tel: 02 653 2717-9
Dickson Seow
PayPal Asia Pacific
+65 6510 6463

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