After its launch in May 2016, ezbuy Thailand has been growing at a staggering rate, helped in part by investments from IDG and an ex-Alibaba CEO. It unofficially claims the title as the fastest growing e-commerce start-up in the region. More and more shoppers appreciate this e-commerce website for its reasonably priced, modern clothes, office supplies, kitchen utensils, and electronics. Within just six months, ezbuy has become one of the top fashion retailers in Thailand in terms of volume and is currently among the five most popular e-commerce websites in the country.
Over its first few months of operation, ezbuy has witnessed a large number of repeat customers. This is due to the company's core philosophy to always focus on providing value to its customers. The core value proposition for anyone to shop on ezbuy is that it allows customers to shop directly from global sources. This results in tons of savings, and guarantees customers that their money is well spent. There is no more need to spend too much time on comparing prices. Additionally, ezbuy also boasts that it has one of the lowest cross-border shipping fees in Thailand. All in all, customers love this new way of shopping, and ezbuy prides itself for being able to continuously improve its operations and pass on more savings to its customers.
As a result, customers are very happy with the service and products, and are glad to use it again. To this point, ezbuy claims that many of its customers are even buying to resell in other major e-commerce platforms. Currently, ezbuy items arrive within 12 to 21 days but they are working on reducing it to only two to three days, depending on where the products are being shipped from.
"The Thai market has a lot of potential for the e-commerce sector. People are discovering the advantages of shopping online and benefitting from them in many ways. At ezbuy we provide affordable, quality products from around the world and offer great customer service. This is what people really appreciate and keeps them coming back to us," says Chong Siong, ezbuy Thailand's Country Manager.