A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program

Information Technology Press Releases Thursday March 23, 2017 07:00
SACRAMENTO, California--23 Mar--PRNewswire/InfoQuest

2Ring is proud to announce that is has become an official member of the Cisco SolutionsPlus Program. This means that all businesses that run customer service on one of the Cisco Contact Center platforms are able to approach Cisco or members of the Cisco global reseller network to purchase 2Ring Dashboards & Wallboards and 2Ring Gadgets for Cisco Finesse.

"We at 2Ring are truly excited about joining the Cisco SolutionsPlus program since we understand that any company that received the invitation [to join the program] had to go through a rigorous selection process," said Michal Grebac, Strategic Sales & Marketing Director, 2Ring. "It must be said that this achievement also belongs to all of our existing resellers and customers who have shown trust in our company and in our solutions in the early stages. The existence of a large and global customer base that uses our solutions 24x7 in day-to-day operations as well as the never-ending support from our existing reseller partners definitely worked in our favor during the selection process."

Both 2Ring solutions added to the Cisco price list complement Cisco Unified Contact Center products. 2Ring Dashboards & Wallboards is a solution providing easy access to views showing relevant real-time statistics. These views can be available on large screens in contact centers or even on the go – on the cell phones of supervisors and other managers. 2Ring Gadgets for Cisco Finesse, on the other hand, is a solution that focuses on enhancing the user experience of agents and supervisors within Cisco Finesse. Among many other improvements, the Premium Bundle also offers integrations of Cisco's contact centers with CRM and Service Desk systems like MS Dynamics CRM, SAP CRM, Salesforce, or almost any SQL based CRM system. 2Ring customers can deploy all of the available connectors and have agents work with data previews and benefit from automation with multiple CRM systems at once or have Cisco Finesse integrated with different system per each contact center team.

"2Ring, as a Preferred Solution Partner, has already enjoyed early access to information from Cisco product managers. Being part of the SolutionsPlus program means that we will officially get on par with other SolutionsPlus program members and enjoy the same benefits that in the end will transfer to the products we deliver to our existing and prospective customers," said Miroslav Moravek, Chief Operation Officer at 2Ring.

About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. For more information, please visit www.2Ring.com .
About Cisco SolutionsPlus

Cisco SolutionsPlus is a program that places a carefully selected set of Cisco-compatible products on the Cisco price list with the goal of Cisco customers being able to order these products directly from Cisco or via the existing reseller network.


Latest Press Release

Ping An Unveils AI Technology at International Maritime Silk Road Forum

The second 21st Century Maritime Silk Road Forum on International Communication was held in Zhuhai in 19-21 September. Jean-Pierre Raffarin, former Prime Minister of France and Thomas J. Sargent, the 2011 Nobel Prize winner for Economics delivered...

WeDo Technologies Closes Deal With Leading North American Service Provider to Deliver Revenue Assurance and Fraud Management Suite on Amazon Web Services

WeDo Technologies, an industry leader in revenue assurance and fraud management, is pleased to announce that a Tier-1 North American telecommunications service provider has selected WeDo Technologies' integrated revenue assurance (RA) and fraud...

RTB DELIGHTED TO CELEBRATE TRUE WIRELESS SALES ACHIEVING 10,000 UNITS LAUNCHING PAYBACK CAMPAIGN FOR CUSTOMERS OFFERING 10% DISCOUNT FOR 10 DAYS

RTB expresses pleasure to celebrate the success of True Wireless headphones achieving sales of 10,000 units, underlining the strong lead in advanced headphones innovation catering to a variety of new generation users' lifestyle, launching the special...

Mobvoi and Innovation etc. launches TicWatch Pro in Thai market

Premium smartwatch powered with Wear OS by Google(TM). Layered Display technology extends battery life to 30 days on a single charge. Mobvoi Inc., and Innovation etc. is launching TicWatch Pro, premium smartwatch powered with Wear OS by Google(TM)....

Dahua Technology Opens Regional Supply Centre in Europe

Dahua Technology, a leading solution provider in the global video surveillance industry, celebrated the opening of its European Supply Centre in Zalaegerszeg, Hungary with an official opening ceremony on September 18th. Jason Zheng & Dr. Petra...

Related Topics