EASY BUY upgrades Contact Center Infrastructure with Aspect? Unified IP? Aspect Workforce Management? Solution

Information Technology Press Releases Monday April 24, 2017 14:34
Bangkok--24 Apr--Aspect Software
EASY BUY steps up its services by upgrading its contact center & workforce management (WFM) with Aspect Software in order to optimize customer service delivery and outbound operation processes.

Bangkok 24 April 2017: EASY BUY Public Company Limited (EASY BUY), one of the top leading providers of Consumer Financial Services in Thailand successfully completed a major upgrade of its contact center and workforce management operations with Aspect Software solutions which resulted to the optimization of customer service delivery and outbound operation processes. The refitting is part of EASY BUY's objectives to continuously strengthen its customers relationship and effectively manage their contact center performance.

As a longstanding customer for over 10 years, EASY BUY is familiar with the Aspect's reliable and cutting-edge customer engagement solutions. Aspect, a leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, presented a full suite of call center outbound solutions that EASY BUY believes will help to provide great customer experience.

"EASY BUY is aware of the importance of the contact center. It establishes customer engagement, creates customer satisfaction, and thus can attain competitive advantage, which are fundamental to EASY BUY's success. To enhance the efficiency of performance, it is crucial to emphasize on the accuracy and flexibility of the infrastructure management." Said Chatchai Lertbuntanawong, Chief Information Officer of EASY BUY "The functions of Aspect® Unified IP® & Aspect® Workforce Management™ .certainly meet EASY BUY's objectives in improving our contact center infrastructure with its fully-integrated solution.

Due to this upgrade, EASY BUY's contact center has been gaining benefits from efficiency of operation management, quality of customer's experience, as well as an increased rate of business performance. Moreover, it has provided them with a simple platform to ensure that all significant operations are align with its compliance. Overall, Aspect Unified IP has allowed EASY BUY to efficiently manage its customers. These enhancements have enabled it to solidify its position as a leader of service provider in the consumer finance industry. EASY BUY has also seen an excellent performance of operation monitoring and control based on target achievement rate through Aspect Workforce Management.

"It is indeed a privilege to be working with a great customer such as EASY BUY. We've witnessed EASY BUY's growth in the financial space over the years. As always, EASY BUY has our commitment to constantly support their customer engagement plans and help their contact center achieve its business goals," says Richard Loberas, Head of Sales - ASEAN & Korea Sales, Aspect Software.

Latest Press Release

Eff Creative ผงาดคว้ารางวัลแรกในภูมิภาคเอเชียแปซิฟิก หลังเปิดตัวในสิงคโปร์เพียง 1 ปี

EFF Creative Pte., Ltd. ได้รับรางวัล Silver Stevie(R) Award และ Bronze Stevie(R) Award ในสาขาการจัดการนวัตกรรม และนวัตกรรมในเว็บไซต์องค์กร ที่งาน Asia-Pacific Stevie Awards ประจำปี ครั้งที่ 6 นับตั้งแต่ปี 2557 บริษัท Eff Creative Group, LLC...

Eff Creative Wins Its First Awards In The Asia Pacific Region For Presence In Singapore Just One Year After Opening

- Eff Creative Pte. Ltd. Wins Multiple Stevie(R) Awards In 2019 Asia-Pacific Stevie Awards EFF Creative Pte., Ltd. was named winner of a Silver and Bronze Stevie(R) Award in the Innovative Management and Innovation in Corporate Website categories in the...

HP ENVY x360 13 in a Sleek, Stylish Convertible Design

No matter where life takes you, stay secure and collaborative on-the-go with a convertible, well-designed and affordable PC that adapts to your daily needs HP Thailand today unveiled the HP ENVY x360 13 – a sleek, stylish convertible powered by the...

CAT joins Telecoms World Asia 2019 and showcases Thailand IXs potential

CAT Telecom Public Company Limited or CAT, participates in the International Telecommunications Conference of Asia or Telecoms World Asia 2019, and presents Thailand IX, an internet exchange service. Dr. Dhanant Subhadrabandhu, Senior Executive Vice...

Huawei Enables Smart Finance with AI+DATA

The Huawei Global FSI Summit 2019 held in Shanghai today, under the theme "Holistic Digital Transformation, Taking the Pulse of Smart Finance". The summit has attracted more than 2,000 global financial customers, partners and experts from global...

Related Topics