EASY BUY upgrades Contact Center Infrastructure with Aspect? Unified IP? Aspect Workforce Management? Solution

Information Technology Press Releases Monday April 24, 2017 14:34
Bangkok--24 Apr--Aspect Software
EASY BUY steps up its services by upgrading its contact center & workforce management (WFM) with Aspect Software in order to optimize customer service delivery and outbound operation processes.

Bangkok 24 April 2017: EASY BUY Public Company Limited (EASY BUY), one of the top leading providers of Consumer Financial Services in Thailand successfully completed a major upgrade of its contact center and workforce management operations with Aspect Software solutions which resulted to the optimization of customer service delivery and outbound operation processes. The refitting is part of EASY BUY's objectives to continuously strengthen its customers relationship and effectively manage their contact center performance.

As a longstanding customer for over 10 years, EASY BUY is familiar with the Aspect's reliable and cutting-edge customer engagement solutions. Aspect, a leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, presented a full suite of call center outbound solutions that EASY BUY believes will help to provide great customer experience.

"EASY BUY is aware of the importance of the contact center. It establishes customer engagement, creates customer satisfaction, and thus can attain competitive advantage, which are fundamental to EASY BUY's success. To enhance the efficiency of performance, it is crucial to emphasize on the accuracy and flexibility of the infrastructure management." Said Chatchai Lertbuntanawong, Chief Information Officer of EASY BUY "The functions of Aspect® Unified IP® & Aspect® Workforce Management™ .certainly meet EASY BUY's objectives in improving our contact center infrastructure with its fully-integrated solution.

Due to this upgrade, EASY BUY's contact center has been gaining benefits from efficiency of operation management, quality of customer's experience, as well as an increased rate of business performance. Moreover, it has provided them with a simple platform to ensure that all significant operations are align with its compliance. Overall, Aspect Unified IP has allowed EASY BUY to efficiently manage its customers. These enhancements have enabled it to solidify its position as a leader of service provider in the consumer finance industry. EASY BUY has also seen an excellent performance of operation monitoring and control based on target achievement rate through Aspect Workforce Management.

"It is indeed a privilege to be working with a great customer such as EASY BUY. We've witnessed EASY BUY's growth in the financial space over the years. As always, EASY BUY has our commitment to constantly support their customer engagement plans and help their contact center achieve its business goals," says Richard Loberas, Head of Sales - ASEAN & Korea Sales, Aspect Software.


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