Wednesday February 20, 2019 10:51

IT Press Release : 09 Oct 2017

AddVentures by SCG invests in Wavemaker Partners, focusing on B2B startups IT—09 Oct 17

AddVentures, the corporate venture capital (CVC) arm of SCG, has announced its first investment in Southeast Asia's leading seed-stage venture capital firm, Wavemaker Partners, in the hopes of backing B2B startups and helping build the regional startup

Telekom Serbia Transforms Customer Experience with Avaya IT—09 Oct 17

DUBAI, UAE--9 Oct--PRNewswire/InfoQuest
Leading communications company demonstrates results of its four-year initiative

Telekom Serbia , the country's leading communications company, has transformed its customer experience for more than seven million subscribers, after working with   Avaya on a four-year strategic plan to integrate different communications touchpoints. Showcasing dramatic results at one of the largest innovation shows, GITEX Technology week, the operater announced it has doubled its attainment of SLAs on mobile services with almost zero abandoned calls after leveraging Avaya's contact center solutions and expertise.

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Avaya worked with the operator to implement an omnichannel customer experience model that now links all Telekom Serbia teams with a 360 degree view of the customer. Approximately 430 contact center agents at Telekom Serbia can now tap into a single source of intelligence on user-history and network analytics, enabling them to proactively tailor offerings for individual subscribers. This has allowed the operator to increase its customer satisfaction rate by almost 16% and lower abandoned calls for its fixed line and technical support services by over 25%. Moreover, Telekom Serbia delivered first-time resolution to 32%


Second Generation SMR Technology Coupled with HelioSeal® Technology Deliver Breakthrough Capacity For Sequential Write Workloads Western Digital Corp. (NASDAQ: WDC), a global data storage technology and solutions leader, today announced that it is

Rediscover Thailand through Airbnb Food Experiences IT—09 Oct 17

In Thailand, food forms a central part of any social occasion. There is much to offer the palate when it comes to Thai cuisine, which invigorate the senses with every imaginable spice mixed together for that "oomph" taste. We also see food often becoming