Thursday November 15, 2018 07:20

IT Press Release : 03 Jan 2018

foodpanda delivers the holiday spirit this festive season! Global food delivery service creates stop-motion video following a rider on a winter#s tale IT—03 Jan 18

Inspiring stories are what make the holiday season, and global food delivery service foodora wanted to tell a unique one that puts riders at its core. In celebration, the brand has created a stop-motion video that reveals how foodpanda riders bring joy

Lazada Selects Aspect Software as a Telephony Technology Provider, Strategic Customer Engagement Partner in Asia Pacific IT—03 Jan 18

SINGAPORE--3 Jan--PRNewswire/InfoQuest

Aspect Software, a leading provider of fully integrated consumer engagement solutions, today announces that Lazada, South East Asia's number one online shopping and selling destination, has partnered with Aspect to enhance Lazada's Customer Engagement technology. The company's investment will cater to its growing online customer base across six countries in Asia Pacific it currently serves. Lazada, founded in 2012 and now majority-owned by Alibaba, has seen a tremendous increase in traffic to its websites and mobile apps, and engagement with customers through various channels.

With millions of interactions and transactions being handled daily, the leading eCommerce firm recognized the need to arm itself with a robust and reliable contact center solution that can cater to multi-channel engagements with their consumers and be able to provide world class customer experience in a dynamic and socially-enabled world.

Lazada will deploy Aspect's Omni-channel Contact Center Solution - Aspect UIP 7.3 and Aspect Quality Management, for its sales & telemarketing team at six countries in Asia Pacific: Malaysia, Singapore, Vietnam, Thailand, Philippines and Indonesia.

Aspect has a long history of expertise, from the first ACD in 1973, and today Aspect solutions power 1.4M Agents Worldwid