Avaya to Accelerate Cloud Contact Center Adoption for Asia-Pacific Market

Information Technology Press Releases Wednesday April 25, 2018 16:31
SINGAPORE--25 Apr--PRNewswire/InfoQuest
  • Avaya to introduce end-to-end Contact Center-as-a-Service offerings that allow BPOs to deliver differentiated services with flexible deployment options

Avaya Holdings Corp. (NYSE: AVYA), a leading global communications company, announced today that it is strengthening its commitment to the Business Process Outsourcing (BPO) community in the Asia-Pacific region. Avaya is introducing end-to-end Contact Center-as-a-Service (CCaaS) solutions for the Asia-Pacific market, with the first offerings available in India and the Philippines in July 2018, followed by the rest of APAC by December 2018.

The Avaya CCaaS offerings will provide BPOs with flexible deployment options for moving to the cloud, enabling them to deliver differentiated services that enhance workforce efficiency and enable business processes to be automated. BPOs will continue to receive the consistent experiences they expect from Avaya, and be able to move operations to the cloud at their own pace, while they continue to focus on adding value to their customers.

Avaya made the announcement after a dedicated roundtable session with leading BPO customers in region, held as part of the Experience Avaya Asia Pacific event taking place in Singapore today. Avaya executives thanked BPO customers for their commitment to the company, gave guidance on new initiatives, and discussed ways to work together to create better mutual value.

Avaya is actively driving digital transformation initiatives with some of the leading BPOs in the APAC region, helping them to build unique and differentiated solutions that transform customer experience and deliver greater value. Avaya provides contact center solutions for the top 10 outsourcers in the Philippines, the top five BPOs in Japan, every leading BPO in India, along with many other BPOs across APAC.

The new cloud offerings follow on from Avaya's acquisition this year of Spoken Communications, a leading innovator in CCaaS solutions for enterprise customers. Spoken's cloud-native, multitenant architecture is seamlessly integrated with Avaya Aura and Elite technologies, providing a robust architecture for Avaya's omnichannel offerings such as Oceana and for its Unified Communications-as-a-Service solutions. With Spoken now part of the Avaya family, BPOs can access voice services on the cloud for their US customers, providing them with greater flexibility and scalability options.

"Our relationship with the BPO community is one that is very valuable to Avaya, and we are proud to have been long-standing partners with so many companies in the APAC region -- the core of our BPO ecosystem. Supporting this region is a big driver of our investment, product development and go-to-market strategy for the BPO sector. Today, we are doubling down on our commitment to this community, and providing a roadmap for our customers' transformation journeys."

Jim Chirico, President and Chief Executive Officer, Avaya

"We see Avaya as a trusted partner, one that we want alongside us as we move forward on our transformation journey. Avaya shares our vision for leveraging emerging technology trends like real-time speech analytics and robotic process automation to transform the customer experience, and improve productivity, accompanied with cloud transition."

Sandip Sen, Global CEO, AEGIS BPO.

"We are actively investing in emerging technologies that can be leveraged to migrate services beyond voice, and enable our BPO customers to increase efficiency, drive automation and provide greater flexibility in deployment. We are giving our BPO customers the freedom to choose the capabilities they want to place on the cloud, while minimizing business disruption and enabling them to focus on creating business value."

Laurent Philonenko, SVP and GM, Solutions and Technologies, Avaya
Photo - https://photos.prnasia.com/prnh/20180425/2114654-1
Caption: Avaya is introducing end-to-end Contact Center-as-a-Service (CCaaS) solutions for the Asia-Pacific market, it announced today.

Latest Press Release

Microland Selects Versa Networks to Power Microland#s smartBranch SD-WAN Services

Microland, a digital accelerator for global enterprises, today announced its partnership with Versa Networks, innovator of the Versa Secure Cloud IP software platform, to provide a comprehensive solution that both simplifies and secures the WAN/branch...

VMware Strengthens Channel Leadership in the Multi-Cloud Era, Appoints Director of Channels for Southeast Asia and Korea

VMware, Inc. (NYSE: VMW), a leading innovator in enterprise software, today announced the appointment of Fan Qu as director, Channels and Alliances, of VMware Southeast Asia and Korea (SEAK), as a strategic pivot towards its channel priorities. No...

HP South East Asia and Korea Keeps Reinventing for SMBs and Consumers

At HP Home Planet 2018, HP showcased new innovation focused on mobile workers and consumers who are reinventing the way they live, work and play in a world of accelerated change. Themed Our Home Today, Our World Tomorrow, the event is inspired by the...

Huawei Customers Recognized for Smart City Achievements at Smart City Expo World Congress 2018

Huawei and three of its Smart City customers have won or been nominated for esteemed awards at the Smart City Expo World Congress (SCEWC) 2018, in recognition of their joint innovation and outstanding achievements in improving people's livelihoods,...

GARMIN launches GARMIN Pay wallet in Thailand Matching the healthy lifestyle 4.0 with a cashless society

GARMIN partners Thailand's leading financial institutions namely, Kasikorn Bank (KBank), Krungthai Card (KTC), Siam Commercial Bank (SCB), and global payment networks, Mastercard and VISA, to launch GARMIN Pay, a new contactless payment feature on GARMIN...

Related Topics