Effectively tackling innovation risk helps fuel organisational growth

Information Technology Press Releases Tuesday July 17, 2018 14:27
Bangkok--17 Jul--PwC Thailand
Seventh annual PwC report shows how risk leaders around the world are effectively addressing challenges that accompany innovation

As technological innovation continues to revolutionise the business landscape, organisations are also grappling with newfound risks and unchartered challenges. PwC's 2018 Risk in Review Study, "Managing risks and growth in the age of innovation," shows how a distinct set of risk management practices can arm organisations to capture value from their innovation efforts and better manage related risks for further growth.

Surveying more than 1,500 senior risk executives ranging from chief risk officers, to audit/risk committee members, to CEOs at organisations headquartered in 76 countries, PwC's study explores actions that risk executives are taking to achieve the appropriate risk-reward balance as they lean into innovation. More than half (60%) of those polled manage innovation risk very effectively or somewhat effectively – a cohort of the survey population which the study labels as 'Adapters'.

Adapters outperform their less effective peers in several areas including their level of influence over decision-making about innovation including implementing new technologies to develop new products (57% versus 18% of Non-adapters) and the value they say their risk management function brings (58% versus 18% respectively note significant value). Notably, Adapters are also two to three times more likely to express confidence in their risk management programme's ability to effectively manage risk from new technologies including artificial intelligence and the Internet of Things than their less effective peers — and more likely to expect revenue growth.

Andrew McPherson, PwC Global Governance Risk Compliance (GRC) and Internal Audit Leader, says:

"Organisations around the world are taking advantage of emerging and innovative technologies for growth. But to fully capitalise on these opportunities, risk management and innovation must be in sync every step of the way. Adapters are making sure their risk executives are engaged throughout the innovation lifecycle and are addressing both the known and unanticipated risks that accompany innovation. Adapters are tackling risk differently and are three times as likely to say their risk function contributes significant value."

Given the many benefits of embracing innovation in a risk-conscious manner, PwC's survey outlines five distinctions that separate Adapters and Non-Adapters.
1. They engage early and often across the innovation cycle. Adapters are twice as likely as Non-Adapters to advise on innovative activities before the planning stage.

2. They use multiple actions to address their risk exposure from new initiatives. Adapters more often use four or more actions ranging from revisiting objectives and strategy to sharing the risk than their less effective peers.

3. They adjust risk appetite and tolerances with frequency. Adapters adjust the risk appetite for all eight innovative activities listed in our survey, and most often when creating new products outside their core offerings and implementing new technologies.

4. They harness new skills, new competencies and new tools to support innovation. While 58% of Adapters report that they are bolstering their risk management capabilities by adding new skill sets, just 39% of Non-Adapters plan to do this.

5. They monitor and assess effectiveness of risk management in multiple ways. 51% of Adapters use external parties to assess their risk management capabilities, while only 27% of Non-Adapters are monitoring their effectiveness in this manner.

Organisations must understand that risk management and innovation go hand-in-hand. Innovation brings great opportunity. A keen awareness of the necessary actions to address both known and unanticipated risks that accompany innovation, can equip risk executives to succeed in this fast-changing environment. Risk executives should be engaged throughout the innovation lifecycle to effectively identify, assess, and manage innovation risk.

Varunee Pridanonda, a partner for Governance, Risk, Control and Internal Audit services of PwC Thailand, concludes:

"Businesses around the world are facing tougher competition, forcing them to incorporate the latest technologies in their product and services strategies. This comes in addition to adjusting to ever-increasing regulatory and geopolitical changes – all of which affect the way leaders run businesses in each territory.

"Changing customer behaviour will likely evolve, helped by easier access to products and services as new entrants continue to pop up daily. Those who aren't able to cope with these forces will be affected in some way, whether it be a drop of sales, fewer customers or – in the worst-case scenario – going out of business," she said.

"Businesses must analyse all of these risks before they arise and adjust their business models accordingly to mitigate any potential impact. This includes implementing innovation in their services and improving business processes to gain customer loyalty. They must also put in place an internal control system to reduce operational risks and manage financial and compliance risks, starting from the top of the organisation. This would build confidence and ensure stability among employees and make the organisation sustainable amid an ever-changing business landscape."

To download a full copy of the report, along with additional related content, please visit: www.pwc.com/riskinreview.

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