Genesys Tops the Market with Four Contact Centre Solutions Vendor Awards from Frost Sullivan

Information Technology Press Releases Monday August 6, 2018 14:37
Bangkok--6 Aug--Precious Communications

Genesys (www.genesys.com/asia), the global leader in omnichannel customer experience and contact centre solutions, today announced it has been awarded the 2018 Asia Pacific Customer Contact Platform Vendor of the Year, as well as the 2018 Contact Centre Applications Vendor of the Year in Malaysia, Thailand and India, by Frost & Sullivan. Genesys received the awards for its growth in revenue and market share, portfolio diversity and key achievements in bringing its omnichannel customer experience solutions to key markets in the region.

The company is recognized as a leader in customer and employee experience as well as business optimization through ongoing innovation and investment in areas such as Blended Artificial Intelligence (AI), intelligent automation, cloud deployments, omnichannel engagement and now sales and marketing use cases. Genesys most recently introduced the industry's most revolutionary routing and orchestration engine at CX18, its annual customer conference. Powered by AI, Genesys Predictive Routing uses historical performance data and matches customer and employee attributes to predict which contact centre resource is the most likely to achieve targeted business goals.

"The awards validate our global commitment to innovation and our strength in the Asia Pacific region, especially in Malaysia, Thailand and India. With its team of dedicated employees and dynamic network of partners, Genesys will continue to bring to market the best in omnichannel customer experience, for both enterprises and small to mid-sized businesses," said Keith Budge, senior vice president and general manager, Asia Pacific and Japan, Genesys.

The Frost & Sullivan Awards identifies and honours best in class companies that have demonstrated excellence in their respective industries. Companies are typically studied for their revenues, market share, capabilities, and overall contribution to the industry in order to identify best practices.

For the latest from Genesys, check out their Summer Release Video.
About Genesys

Genesys powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com/asia on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.


Latest Press Release

Photo Release: Indorama Ventures participating in Thailand National Science and Technology Fair 2018

The CSR team from Indorama Ventures Head Office is joining the German Embassy with their pavilion at the Thailand National Science and Technology Fair 2018.The event is hosted by the National Science Museum, Ministry of Science & Technology...

Bitcoin SV Full Node Implementation Launched to Fully Restore Original Bitcoin Protocol

nChain, the global leader in research and development of blockchain technologies, announces the creation of Bitcoin SV, a new full node implementation of the original Bitcoin protocol now restored in the form of Bitcoin Cash (BCH). Reflecting its mission...

Dahua Provides ITS Solution for the Capital of Mongolia

Ulaanbaatar is the capital and the largest city of Mongolia, with a population over 1.3 million, which is almost half of the country's total population. Over the past decade, the number of vehicles in Ulaanbaatar has risen by more than 300,000. As the...

Huawei and Audi Sign Memorandum of Understanding for Strategic Cooperation

- Audi intends to join forces with Huawei to develop projects in the area of intelligent connected vehicles - Advancement of automated driving and the digitalization of services in the vehicle environment - Pilot project in Wuxi, China, to test new...

Dahua Facial Recognition Solution Enhances Safety Business Intelligence

In real life you usually don't want to get into the drama of being seen as someone other than yourself. The misrecognition problem is not only time consuming, dignity compromising but also, in lots of cases, life threatening, if certain dangerous people...

Related Topics