Metro Systems emphasizes three key solutions serving businesses into the new normal digital transformation

Information Technology Press Releases Thursday October 1, 2020 12:32
Bangkok--1 Oct--Metro Systems Corporation
Metro Systems announces Three Key Solutions: RPA, API and Big data to support Customers to Digital Transformation. Strengthen business and taking good care of customers responding the New Normal era.

Mr. Chaiwat Likhitchanyakul, Vice President of Solution Integration Group, Metro Systems Corporation Public Company Limited said "The main solution at Metro Systems focus on organizations marketing to meet the new normal digital transformation. Organizations must transform themselves to digital technology in both the business and back-office system. The back office needs to completed the task quickly and accurately while the front-office such as customer care must present products and promotions to understand the need of customers with insight information to increase sales which is the heart for competition in the digital age” in the “Reinvent your business in The New Normal Executive Seminar” at Metro Systems Corporation Public Company Limited.

The three main solutions are 1) IBM(R) Robotic Process Automation (IBM RPA), software tools that automate routine tasks, 2) IBM API Connect(R) API platform to connect various applications, and 3) An IBM Netezza(R) Performance Server, a cloud server designed specifically for big data.

IBM(R) Robotic Process Automation (IBM RPA) is a software tool that automates routine tasks. Able to perform repetitive tasks instead of manual labor to reduce time and errors, for example: ordering, reporting, and reports expense summaries which uses bots as a mechanism for document works in accordance with the organization's regulations. Enabling employees to perform other tasks that need important decision or more complex tasks that requires creativity.IBM API Connect(R), the API platform that connecting various applications within and outside of the organization, such as connecting the warehouse system to online store systems, payment systems, delivery systems and other systems, etc. to complete the transaction in real time.IBM Netezza(R) Performance Server. A cloud server designed specifically for Big Data. Able to support data science and machine learning to gain insights to analyze and learn systems.

AIA choose to uses IBM RPA

Ms. Amaraporn Runsewa, Head of IT Application Services, AIA Company Limited, revealed that it had introduced the IBM RPA system three years ago. Until now, it is considered a great success. From the only one license was used is sale now we use the systems to complete all processes. Ms. Amaraporn said “After 3 years of usage, it is considered worth the investment. RPA solved the problems by reduce the time, reduce the pain point of the user, to lighten the burden. I do not think IBM RPA substitutes people but support our people to work on challenging job instead of repetitive and easy job.”

Navakij Insurance accepts peak demand with RPA

Mr. Thanakiat Sirithanachai, AVP Project Management Information System of Navakij Insurance Public Company Limited, revealed that the IT department has requested cooperation with all departments by organizing small group workshop. In order to present their own department's pain point before working with Metro Systems to establish the RPA system in a timely manner before COVID epidemic. Mr. Thanakiat said “We finished installing the system before COVID-19 epidemic. After that, the partner sends in a big lot of 300,000-400,000 jobs, normally it takes 3-4 weeks to review the information and issue the policy and use almost 10 workers from this problem. After we have signed the RPA system, we only take 1 week by 1 IT person and 1 user including having a case after COVID-19 epidemic, the partner sends another 50,000 jobs. We use only 2 people to finished the jobs, this is considered successfulness and an opportunity to test the RPA in itself.”

Navakij Insurance started out with the RPA system used in 5 processes after the implementation of was very successful. Causing other departments need the system as well. Mr. Thanakiat commented that "RPA is fast, it is easy to change, fast coding”, thus during the implementation of RPA we will know which part of the process is slow and what action should be taken.

The Mall prepares to launch its own commerce platform

Mr. Jirayoot Karnjanamayoon, Chief Information Officer, THE MALL GROUP Company Limited said "The COVID-19 epidemic is the motivating factor for The Mall Group entering a new model in shopping faster. New Retail Concept is a Virtual Store Concept or a virtual store to support for new types of shopping such as Scan and Go, which will enter the new retail concept, the systems must be integrated. The Integrating for all systems, The Mall chose to use IBM API Connect.”

Metro Systems as a trusted partner to deploy APIs and Big Data for marketing in the digital age. “After the Mall has installed IBM API Connect, The Mall customers’ can immediately redeem their points after shopping. From before, it took 1 day for points to enter the loyalty card.” Mr. Jirayut said.

For more information contact the marketing team Metro Systems Corporation Public Company Limited Call: 02-089-4138 email: or Website:

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