Hyatt Launch Free Wi-Fi Access in our Lobby and Rooms (Responding to Guests Feedback, Hyatt Hotels to Offer Free Wi-Fi to All Guests)

Travel and Lifestyle Press Releases Wednesday February 18, 2015 12:23
Bangkok--18 Feb--Grand Hyatt Erawan Bangkok

As part of Hyatt’s continued efforts to evolve guest experience by listening and responding to guest needs, Hyatt Hotels Corporation and Grand Hyatt Erawan Bangkok today announce plans to offer free Wi-Fi in all Hyatt Hotels, providing connectivity and convenience regardless of booking method or loyalty program participation.

Free Wi-Fi will become available to our guests on February 14, 2015. Guests will also be able to access free Wi-Fi on an unlimited number of devices in rooms and social spaces.

“Internet connectivity is no longer an amenity. It has become an integral part of travelers’ daily lives and a basic expectation,” said Kristine Rose, Vice President of brands for Hyatt. “Travelers shouldn’t have to remember which brands or locations offer it for free or the strings attached to get it.”

Hyatt Hotels across many brands has long offered Wi-Fi at no charge and to elite members of Hyatt Gold Passport loyalty program. Expanding free Wi-Fi is part of Hyatt’s ongoing focus to make the guest experience even more seamless.

“Our colleagues are committed to not just listening to what our guests say, but better understanding their real needs. This practice has already brought us new ways to make a guest’s stay more personal and seamless, from expedited check-in methods to easier ways for guests to make requests,” Rose said. “Today, people consider smartphones just as important as their mean of transport, television or coffee. Travelers feel out of sync with their lives when they can’t freely connect. Giving free Wi-Fi without a catch will enable us to continue innovating the guest experience, helps people be more productive and stay better connected to colleagues, friends and family.”

Across brands and where available, Hyatt Gold Passport Diamond and Platinum tier members will receive a complimentary upgrade to premium Wi-Fi service.

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