CUSTOMERSERVICE Press Releases http://www.thailand4.com/customerservice/ How customer service is being digitally transformed A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24 months, technology will drive digital transformation in many companies striving to improve and predict revenue streams while also improving th-TH Tue, 20 Nov 2018 3:36:38 +0700 THAI Opens Redesigned Royal Orchid Lounge at Chiang Mai International Airport http://www.thailand4.com/.life/2018-11-05/aca560931b5efea6b1ffba3b52d57ffd/ Thai Airways International Public Company Limited (THAI) Ground Customer Services Department has reopened its completely renovated Royal Orchid Lounge at Domestic Terminal, Chiang Mai International Airport. Mrs. Manusnunt Sitthijirasin, THAI Managing http://www.thailand4.com/.life/2018-11-05/aca560931b5efea6b1ffba3b52d57ffd/ Mon, 05 Nov 2018 9:55:08 +0700 AntWorks Joins Hands With LiveChat to Improve Online Conversations and Accelerate Customer Delight http://www.thailand4.com/.it/2018-10-29/fcf16a2c0047353cf3e0779f08c49ae7/ AntWorks, a global artificial intelligence and intelligent automation company, announced a partnership with LiveChat, a company that offers premium customer service software used by businesses to communicate with customers browsing their website. The http://www.thailand4.com/.it/2018-10-29/fcf16a2c0047353cf3e0779f08c49ae7/ Mon, 29 Oct 2018 11:35:10 +0700 Crown Equipment Continues Southeast Asia Expansion with the Announcement of A New World-Class Branch in Vietnam http://www.thailand4.com/.gen/2018-10-17/2e3d9831380ceb8c2984c4ae6dbf44a6/ Crown Equipment, one of the world#s largest material handling companies, has announced the opening of its new branch in Vietnam to allow businesses direct access to its first-class material handling equipment solutions, localised customer service http://www.thailand4.com/.gen/2018-10-17/2e3d9831380ceb8c2984c4ae6dbf44a6/ Wed, 17 Oct 2018 9:01:17 +0700 Mitsubishi Motors Thailand Ranks Second in J.D. Power Customer Service Index 2018 http://www.thailand4.com/.auto/2018-10-11/d9a6e7ac2047e034978871adb16c9c28/ Comprehensive customer service improvement initiatives have earned Mitsubishi Motors Thailand the second place in the prestigious 2018 Thailand Customer Service Index (CSI) StudySM by J.D. Power. The brand#s service satisfaction ranking has continued to http://www.thailand4.com/.auto/2018-10-11/d9a6e7ac2047e034978871adb16c9c28/ Thu, 11 Oct 2018 10:36:54 +0700 มิตซูบิชิ มอเตอร์ส ประเทศไทย ก้าวสู่อันดับสอง ดัชนีการบริการลูกค้าโดย เจ.ดี. พาวเวอร์ ประจำปี 2561 http://www.thailand4.com/auto/2018-10-11/c6377580d47f353809b0ea6d949ebbe8/ มิตซูบิชิ มอเตอร์ส ประเทศไทย ชูความสำเร็จจากการดำเนินแผนพัฒนาบริการลูกค้าอย่างครอบคลุมที่ส่งผลให้ได้รับการจัดอันดับเป็นที่ 2 จากการศึกษาวิจัยดัชนีด้านการบริการลูกค้าในประเทศไทย ประจำปี 2561 โดย เจ.ดี. พาวเวอร์ [J.D. Power 2018 Thailand Customer Service http://www.thailand4.com/auto/2018-10-11/c6377580d47f353809b0ea6d949ebbe8/ Thu, 11 Oct 2018 10:31:06 +0700 Roojai.com wins The Best Contact Center Award and 15 awards in total at the TCCTA Contact Centre Award 2018, for the quality of its customer service http://www.thailand4.com/.it/2018-10-04/1151fd820e37956ff90d0a3be1602731/ Roojai.com, a pioneering online car insurance platform in Thailand was awarded The Best Contact Center 2018 and a total of 15 prizes at the TCCTA Contact Center Award 2018, held at Aksra Theatre, Pullman Bangkok King Power Hotel on 2nd October 2018. In http://www.thailand4.com/.it/2018-10-04/1151fd820e37956ff90d0a3be1602731/ Thu, 04 Oct 2018 10:48:20 +0700 เจ.ดี. พาวเวอร์ ชี้การบอกค่าบริการและค่าใช้จ่ายอย่างถูกต้องช่วยเพิ่มความพึงพอใจของลูกค้า http://www.thailand4.com/auto/2018-09-24/5eec7e84eab08c33017d3fcb7b3b2d93/ ผลการศึกษาวิจัยดัชนีด้านการบริการลูกค้าในประเทศไทย ประจำปี 2561 โดยเจ.ดี. พาวเวอร์ (J.D. Power 2018 Thailand Customer Service Index (CSI) StudySM) เปิดเผยในวันนี้ว่า การสื่อสารกับลูกค้าที่ชัดเจนทั้งก่อนและหลังการให้บริการ คือ http://www.thailand4.com/auto/2018-09-24/5eec7e84eab08c33017d3fcb7b3b2d93/ Mon, 24 Sep 2018 13:33:24 +0700 Accurate Communication of Service Fees and Costs Enhance Customer Satisfaction, J.D. Power Finds Isuzu Ranks Highest in Thailand After-Sales Customer Satisfaction http://www.thailand4.com/.auto/2018-09-24/b3ae9bbbb644df02f027272480719655/ Clear communication with customers both before and after vehicle service is one of the key drivers of customer satisfaction, particularly when providing service fees and cost estimates, according to the J.D. Power 2018 Thailand Customer Service Index http://www.thailand4.com/.auto/2018-09-24/b3ae9bbbb644df02f027272480719655/ Mon, 24 Sep 2018 13:18:50 +0700 VCOM to invest approximately 200 million baht to acquire I-SECURE to strengthen its integrated customer service. Revenue to achieve 1,600 million baht. http://www.thailand4.com/.it/2018-09-18/c25f2b48440a2c86c65230a3bb4b7443/ a Managed Security Service Provider (MSSP), to expand its integrated service channels and customers base to the country#s leading organizations. Narong Intanate, Chairman, said this should help increase the proportion of service revenue to 40% from 35% http://www.thailand4.com/.it/2018-09-18/c25f2b48440a2c86c65230a3bb4b7443/ Tue, 18 Sep 2018 11:04:07 +0700 IFS makes complex customer service easy to manage with IFS Customer Engagement http://www.thailand4.com/.it/2018-05-16/b8c6da9b93af80e37e6e41da99911466/ AI-powered omni-channel contact center solution facilitates efficient customer service that integrates with IFS Field Service Management (FSM), IFS Applications, and third-party software IFS, the global enterprise applications company, announces the http://www.thailand4.com/.it/2018-05-16/b8c6da9b93af80e37e6e41da99911466/ Wed, 16 May 2018 12:16:00 +0700 AIS Brings Customer Service to a Higher Level - Uplifting Human Touch and Incorporating Advanced Technologies to Fulfill Every Customer Segment http://www.thailand4.com/.comm/2018-07-09/22d710c1488385a660b103a2fe735e70/ AIS as leader in digital life service provider introduces its latest campaign No.1 Service with heart for digital lifestyle The leading mobile operator creates a very powerful competitive advantage by uplifting human touch and incorporating advanced http://www.thailand4.com/.comm/2018-07-09/22d710c1488385a660b103a2fe735e70/ Mon, 09 Jul 2018 13:41:36 +0700 AIS Brings Customer Service to a Higher Level - Uplifting Human Touch and Incorporating Advanced Technologies to Fulfill Every Customer Segment http://www.thailand4.com/.comm/2018-07-09/13e634e63aab15cdce3383167290a69a/ AIS as leader in digital life service provider introduces its latest campaign No.1 Service with heart for digital lifestyle The leading mobile operator creates a very powerful competitive advantage by uplifting human touch and incorporating advanced http://www.thailand4.com/.comm/2018-07-09/13e634e63aab15cdce3383167290a69a/ Mon, 09 Jul 2018 11:39:34 +0700 Photo Release: THAI Introduces Inflight Meals by Michelin Star Chefs on Flights from Taipei to Bangkok http://www.thailand4.com/.life/2018-06-15/5b73b70412575dab9f6c40974e8ec56f/ Mrs. Manusnunt Sitthijirasin (fourth from left), Managing Director, Ground Customer Services, Thai Airways International Public Company Limited (THAI), together with Mr. Wit Kitchathorn (seventh from left), THAI General Manager, Taipei. Miss Frances Tsai http://www.thailand4.com/.life/2018-06-15/5b73b70412575dab9f6c40974e8ec56f/ Fri, 15 Jun 2018 16:58:58 +0700 Hublot Unveils Digital Boutique to Enhance Luxury Customer Service http://www.thailand4.com/.gen/2018-06-07/3847a463b14732240bca398304d33f92/ Hublot is aware that the key asset of the customer relationship is based on trust, availability, and flexibility, and has thus innovatively imagined a virtual digital boutique that perfectly complements the role and presence of its physical http://www.thailand4.com/.gen/2018-06-07/3847a463b14732240bca398304d33f92/ Thu, 07 Jun 2018 13:03:09 +0700 http://www.thailand4.com/ http://www.thailand4.com/ Thu, 01 Jan 1970 7:00:00 +0700 Photo Release: THAI Smile presents exclusive flight for the L#Officiel Fashion Destination 2018 http://www.thailand4.com/.life/2018-05-10/ed58a752bd53d0ac076dc68a4a06da9b/ Nednapang Teeravas (4th from left), Chief Customer Services Officer, THAI Smile Airways Co Ltd, welcomes a team of celebrities who join a trip to The L#Officiel Fashion Destination 2018 held in Chiang Mai by L#Officiel Thailand magazine, led by Ali Ziane http://www.thailand4.com/.life/2018-05-10/ed58a752bd53d0ac076dc68a4a06da9b/ Thu, 10 May 2018 16:25:45 +0700 eBay Celebrates Thailands Top Sellers, Increases Its Support to Help Thai Sellers Succeed http://www.thailand4.com/.it/2018-03-22/1933c7014e69c749c7dd706d3d22bfda/ With the right products, right pricing, and solid customer service, Thai companies looking to grow their business by selling their products to buyers worldwide can enjoy tremendous success on eBay. A global commerce leader, eBay connects Thai sellers to http://www.thailand4.com/.it/2018-03-22/1933c7014e69c749c7dd706d3d22bfda/ Thu, 22 Mar 2018 16:15:16 +0700 Photo Release: THAI Holds Grow Local Go Local Campaign to Promote Cultural Destinations http://www.thailand4.com/.life/2018-02-15/5cd1ac53057e0368c70dba4bc65ffd9f/ Mrs. Manusnunt Sitthijirasin (third from left), Managing Director, Ground Customer Services, Thai Airways International Public Company Limited (THAI), along with Mrs. Alisara Kidmai (sixth from left), Director, Royal Orchid Holidays, recently welcomed http://www.thailand4.com/.life/2018-02-15/5cd1ac53057e0368c70dba4bc65ffd9f/ Thu, 15 Feb 2018 17:00:32 +0700 Chubb Lifes New Khon Kaen Branch Opening Ceremony Supporting Expansion and Growth in the Northeast of Thailand http://www.thailand4.com/.gen/2018-02-07/066f9194f2a30e82c1376b99545b431c/ Chubb Life Assurance Public Company Limited held an opening ceremony for its new branch in the province of Khon Kaen to support business growth and customer service in the North Eastern region of Thailand. Sally O#Hara, Country President, Krittham http://www.thailand4.com/.gen/2018-02-07/066f9194f2a30e82c1376b99545b431c/ Wed, 07 Feb 2018 12:37:23 +0700 Global ESP Adestra Wins Customer Service Team of the Year in CSIA Australian Service Excellence Awards http://www.thailand4.com/.gen/2017-10-27/274165e1ae1d770babdad5d05b5441ee/ Adestra, a leading provider of innovative marketing technology software and services, has won an award for Customer Service Team of the Year - Medium Businesses in the Customer Service Institute for Australia#s (CSIA) annual Australian Service Excellence http://www.thailand4.com/.gen/2017-10-27/274165e1ae1d770babdad5d05b5441ee/ Fri, 27 Oct 2017 13:15:34 +0700 Photo Release: AIS Michelin Stars Chef# 18 http://www.thailand4.com/.gen/2017-10-12/68df599369b0e1591d6aeb25633b7831/ Mrs.Bussaya Satirapipatkul, Executive Vice President of Customer Service Management of AIS recently organized the #AIS Michelin Stars Chef #18#, an exclusive dining privilege for AIS customers with an awarded Three Michelin star Chef Michel Roux from http://www.thailand4.com/.gen/2017-10-12/68df599369b0e1591d6aeb25633b7831/ Thu, 12 Oct 2017 17:38:52 +0700 Mitsubishi Motors ranked 3rd in J.D. Power 2017 Thailand Customer Service Index Study offering customer appreciation campaign http://www.thailand4.com/.auto/2017-09-05/2fc2556a735ff4404d6b60c34dc532ad/ Mitsubishi Motors (Thailand) Co., Ltd. commits continuous improvement of satisfaction and strives for higher aftersales service standard.Recently, Mitsubishi brand is ranked the 3rd in J.D. Power 2017 Thailand Customer Service Index (CSI) Study. To http://www.thailand4.com/.auto/2017-09-05/2fc2556a735ff4404d6b60c34dc532ad/ Tue, 05 Sep 2017 11:19:20 +0700 ไทยประกันชีวิตเปิดศูนย์บริการลูกค้า สาขาเซ็นทรัล ขอนแก่น รองรับไลฟ์สไตล์ลูกค้าในปัจจุบัน ชี้เป็นพื้นที่มีศักยภาพ พร้อมให้บริการธุรกรรมด้านประกันชีวิตครบวงจร ตั้งแต่ 1 กันยายนเป็นต้นไป ส่งผลมีสาขาครอบคลุมทั่วประเทศกว่า 300 แห่ง http://www.thailand4.com/fin/2017-08-29/3980831ef72a0759a72cb9a4c193f5a9/ นายทำนุ บุญประกอบ Managing Executive Officer บริษัท ไทยประกันชีวิต จำกัด (มหาชน) เปิดเผยว่า บริษัทฯ ได้เตรียมเปิดศูนย์บริการลูกค้า (Customer Service Center : CSC) สาขาเซ็นทรัลพลาซ่า ขอนแก่น ซึ่งตั้งอยู่ชั้น 3 ศูนย์การค้าเซ็นทรัลพลาซ่า ขอนแก่น http://www.thailand4.com/fin/2017-08-29/3980831ef72a0759a72cb9a4c193f5a9/ Tue, 29 Aug 2017 13:46:23 +0700 Photo Release: THAI Entrusted to Provide Customer Services for Heibei Airlines http://www.thailand4.com/.life/2017-07-31/111b6c33ddeca0f8ea3be083a9adf4ec/ Thai Airways International Public Company Limited (THAI) has been entrusted to provide ground services for Heibei Airlines at Suvarnabhumi Airport, whereby services will be provided by THAI#s Ground Customer Services, Ground Equipment Services, Cargo and http://www.thailand4.com/.life/2017-07-31/111b6c33ddeca0f8ea3be083a9adf4ec/ Mon, 31 Jul 2017 10:37:54 +0700 MG Boosts Used Car Buyer#s Confidence with Enhanced Customer Service Iconic brand#s Approved Certified Used Car by MG ensures top quality nationwide http://www.thailand4.com/.auto/2017-07-13/f80a50805869ab9492f93f839ea4072b/ MG Sales (Thailand) - the distributor of MG, the iconic British cars is now expanding the Approved Certified Used Car by MG programme beyond Bangkok to satisfy the demands of prospective customers nationwide. Buyers of Approved Certified Used Car http://www.thailand4.com/.auto/2017-07-13/f80a50805869ab9492f93f839ea4072b/ Thu, 13 Jul 2017 11:40:46 +0700 Photo Release: THAI Ground Customer Services Receives Honorable Award for Excellent Service http://www.thailand4.com/.life/2017-07-05/66af07208b7539023c28c66c29230b87/ Mrs. Phakkhra Ruangsiradecho, Acting Executive Vice President, Aviation Business Unit, Thai Airways International Public Company Limited (THAI), received the Honorable Award for Excellent Service for Ground Service Department on behalf of the Company http://www.thailand4.com/.life/2017-07-05/66af07208b7539023c28c66c29230b87/ Wed, 05 Jul 2017 12:43:03 +0700 Social Media is Encouraging Electrical Utilities in Asia to Improve Customer Services http://www.thailand4.com/.nrg/2017-05-09/70f94bd36b92443e2a79637aba22d1da/ Set to take place at IMPACT, Bangkok on 25-27 May 2017, Asian Utility Week is a large scale expo designed for Asian utilities who seek to transform their utility business model to include digital enablers. A core theme of the expo is the transformation http://www.thailand4.com/.nrg/2017-05-09/70f94bd36b92443e2a79637aba22d1da/ Tue, 09 May 2017 14:10:32 +0700 EASY BUY upgrades Contact Center Infrastructure with Aspect? Unified IP? Aspect Workforce Management? Solution http://www.thailand4.com/.it/2017-04-24/1862afac228bfba97bfcc6d7803bda6b/ EASY BUY steps up its services by upgrading its contact center workforce management (WFM) with Aspect Software in order to optimize customer service delivery and outbound operation processes. Bangkok 24 April 2017: EASY BUY Public Company Limited http://www.thailand4.com/.it/2017-04-24/1862afac228bfba97bfcc6d7803bda6b/ Mon, 24 Apr 2017 14:34:17 +0700 Photo Release: THAI and TAT Join Together on Children in Flight Thai Life Field Trip 2017 http://www.thailand4.com/.life/2017-04-21/40bde185828fe3b41226368b57a63a9a/ Mrs. Phakkara Ruangsiradecho (eighth from left, standing), Managing Director of Ground Customer Services Department, Thai Airways International Public Company Limited (THAI), and Ms. Anoma Wongyai (seventh from left, standing), Director of Tourism http://www.thailand4.com/.life/2017-04-21/40bde185828fe3b41226368b57a63a9a/ Fri, 21 Apr 2017 11:36:59 +0700