Hawaiian Airlines Tops DOT Service Performance in April

Friday 03 June 2005 13:59
Bangkok--Jun 3--travelpress.biz
The top airline serving Hawaii once again earned its way to the top of the U.S. Department of Transportation's (DOT) monthly rankings for April, with Hawaiian Airlines leading all carriers in on-time performance, fewest flights cancelled and baggage handling.
The DOT today issued its Air Travel Consumer Report for April reaffirming Hawaiian's stature as an industry-wide pacesetter for reliability of service to travelers.
"Each month Hawaiian's employees are asked to provide a consistency of high-quality service offered by no other airline, and each month they come through with flying colors," said Mark Dunkerley, Hawaiian's president and CEO. "The DOT report for April is just the latest example of the pride our employees take in serving Hawaii's travelers."
For the 18th consecutive month dating back to November 2003, Hawaiian ranked as the nation's #1 airline in punctuality with a remarkable 95.6 percent of its flights arriving on time, placing it 12.2 percentage points ahead of the industry average of 83.4 percent. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.)
In addition, Hawaiian finished #1 among all carriers for fewest flights cancelled in April with only five cancellations out of 3,889 total flights, equaling just one-tenth of one percent.
Hawaiian also finished as the nation's top-rated airline at handling customers' luggage with only 2.90 mishandled baggage reports for every 1,000 passengers in April.
And although only four complaints were received out of the more than 450,000 passengers that Hawaiian carried in April, the DOT ranked the airline 12th overall in this category.
The DOT report covers 19 airlines, including seven carriers providing service to Hawaii. The full report is available online at airconsumer.ost.dot.gov/…r05.htm .
About Hawaiian Airlines
Hawaiian Airlines, the nation's number one on-time carrier, is recognized as one of the best airlines in America. Readers of two prominent national travel magazines, Cond? Nast Traveler and Travel + Leisure, have both rated Hawaiian as the top domestic airline serving Hawaii in their most recent rankings, and the fifth best domestic airline overall.
Celebrating its 76th year of continuous service, Hawaiian is Hawaii's biggest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities than any other airline. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands, as well as service to Australia, American Samoa and Tahiti.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Additional information is available online at HawaiianAirlines.com .
Yvette Mackler
Account Coordinator, Travel and Tourism
McNeil Wilson Communications, Inc.
1001 Bishop Street, Pauahi Tower, Suite 950
Honolulu, Hawaii 96813
Phone: (808) 539-3435
Fax: (808) 521-7163
[email protected] End.