Solutions enable operators to capture new revenue streams in strategic and fast growing market; professional and consumer applications that monitor the chronically ill and elderly in their own homes
Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, launched two new cloud-based solutions to provide support for in-home management and monitoring of elderly and chronically-ill patients today at 4G World. Amdocs Home Health Monitoring and Amdocs’ solution for Aging in Place enable service providers to enter the rapidly expanding eHealth market while helping families, healthcare providers and governments reduce costs by keeping patients out of hospitals and allowing them to recover and age safely in their homes.
- Amdocs Home Health Monitoring: Provides a secure portal for patients and doctors/care practitioners that can be accessed from remote monitoring centers. Amdocs Home Health Monitoring can monitor multiple chronic diseases, collect personal health records, analyze patients’ home test results and send necessary alerts to healthcare practitioners.
- Amdocs’ solution for Aging in Place: Allows service providers to offer a secure, web-based monitoring solution for the elderly, giving relatives and other caregivers remote access to monitoring devices to help the elderly live independently, longer. By combining readily-available third-party products such as monitor cameras, panic buttons, door locks, motion sensors and smoke detectors with healthcare accessories, such as pill dispensers, weight scales, blood pressure readers, glucose monitors for diabetes and fall detection systems, Amdocs’ solution for Aging in Place delivers a full remote monitoring solution for the elderly.
Both solutions are device- and protocol-agnostic, which enables communication capable health accessories to relay data to smartphones, tablets or other home gateway equipment, which then sends the collected data to the Amdocs cloud. The solutions are pre-integrated with Amdocs Connected Home solution, a cloud-based offering that provides a rich suite of “digital lifestyle” home services allowing for market expansion into other home services (security, automation, energy, multimedia). The solutions also easily integrate to the service provider’s existing business, operational and customer management systems to ensure an improved customer experience.
“Crippling healthcare costs, especially the management of chronic diseases which represents more than 75 percent1 of overall healthcare costs in the US, combined with increased life expectancy, is leading to a massive increase in demand for connected healthcare technologies that enable cost-effective, in-home monitoring of the elderly and of patients with chronic diseases,” said Stuart Sikes, President of Parks Associates. “A number of service providers capitalizing on the innovative communication capabilities of today’s digital life have already introduced connected home solutions and many more will introduce eHealth solutions in the near term.”
“These new Amdocs eHealth solutions reflect the growing importance of cloud-based services and Amdocs’ innovation in this area. Offered as SaaS (Software as a Service), these solutions enable service providers to benefit from fast time-to-market and cost efficiencies,” said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. “These solutions harness our expertise in business, operational and customer care system integration, and high-volume event processing to deliver secure solutions that can enable service providers to offer a packaged suite of revenue-generating2 home services.”