Sunday September 22, 2019 15:24

ADVANCED CONTACT CENTER Press Releases

ACC Thailand Rings in Digital Thailand with new Avaya Customer Experience Solutions IT—08 Dec 16

Advanced Info Service (AIS) Public Company Limited, Thailand's largest GSM mobile phone operator, today announced that it has upgraded its customer contact center system to deliver a consistent, enhanced and personalized customer experience for its

Nortel Donates Contact Center to Thailand's National Disaster Warning Center Nortel, Local Channels Respond to Government Request for Technical Assistance Business—03 Jun 05

Bangkok--Jun 3--124 Communications

Nortel* [NYSE/TSX: NT] has donated an advanced contact center solution to Thailand's new National Disaster Warning Center (NDWC) to provide immediate information through one toll-free number in the event of a national emergency.

Nortel channels Teledata (Thailand) and 3D Networks contributed engineering and technical personnel to implement the new system.

Supported by a complete Nortel communications platform, the contact center will allow the NDWC to quickly and efficiently handle large volumes of calls as well as link into Thailand's radio, telephone and mobile phone networks to initiate rapid early warning bulletins to help save lives and property. The Thai government has located the NDWC at Nonthaburi, approximately 20 kilometers northwest of the capital, Bangkok.

"Enhancing the human experience through communications is a vital component of Nortel's corporate philosophy and Thailand's new disaster warning initiative signaled an opportunity for us to provide technology that will help ease the impact of a future disaster," said Mark Stevens, vice president, ASEAN and Pakistan, Nortel.

Together with our local channels Teledata and 3D Networks, Nortel responded to the Thai government's request for technical assistance with a complete package that has now been accepted by Khun Plodp