Monday September 23, 2019 01:44

CUSTOMER EXPERIENCE Press Releases

Ahold Delhaize and Hanshow Technology announce partnership to enhance digital customer IT—13 Sep 19

Hanshow Technology announced today that it has formed a strategic partnership with Ahold Delhaize to introduce digital in-store applications for Ahold Delhaize's European brands. As a first step in this collaboration, the brands will deploy Hanshow's

MEETINGS REDESIGNED TO DELIVER BETTER MEETINGS AT CENTARA GRAND BEACH RESORT VILLAS HUA Lifestyle—11 Sep 19

Hua Hin's business scene has been elevated as Centara Grand Beach Resort & Villas Hua Hin recently introduced newly innovative offerings, 'Meetings Redesigned', providing a one-stop MICE service and enhance customer experience. Located in the heart

โฉมใหม่สาขากรุงไทย ดีไซน์ทันสมัย พร้อมเทคโนโลยีตอบโจทย์ยุคดิจิทัล ปฏิทินข่าว—11 Sep 19

ธนาคารกรุงไทยนำแนวคิด Customer Experience หรือการสร้างประสบการณ์ที่ดีมาปรับรูปแบบสาขาตอบโจทย์ความต้องการของกลุ่ม 5 Ecosystems เน้นทันสมัย สวยงาม แต่คงความเป็นสถาบันการเงินมืออาชีพ และได้นำเทคโนโลยีทางการเงินที่ล้ำสมัยมาให้บริการในสาขารูปแบบใหม่ เช่น

Ogilvy and SmartOSC share the essentials of building successful Ecommerce with creativity and Events—06 Sep 19

From Left: Jack Tran, Principal Consultant, E-Commerce & Digital, SmartOSC; Steven Ladd, Director, Customer Experience & Consulting, Ogilvy Thailand; Jerry Smith, Chief Operating Officer, Ogilvy Asia; Tony Nguyen, Country Manager, SmartOSC; and

FWD Singapore Taps Shift Technology to Improve Claims Assessment Capabilities IT—05 Sep 19

Pan-Asian Insurer Looking to Accelerate Claims Processing Time, Thereby Improving the Customer Experience Shift Technology, a provider of AI-native solutions for the global insurance industry, today announced it is working with FWD Group, the leading

HP reinvents customer experiences in Thailand with opening of new Experience Store at Siam IT—05 Sep 19

- New HP Experience Store brings to life the future of retail in an omnichannel environment - HP is enhancing customer experiences with the industry's widest range of customer service and support in Thailand HP Inc. Thailand has unveiled its first HP

Metro Systems Corporation presented I-See-You Solution IT—05 Sep 19

Metro Systems Corporation Public Company Limited (MSC) presented "I - See – You" Solution, the AI for recognizing facial Emotion Real-Time emotional feedback will be the holy trinity (AI, Camera, Human) to delivering a robust customer experience in

ฟอร์ดชวนลูกค้าเยี่ยมชมโรงงานออโต อัลลายแอนซ์ ประเทศไทย อวดสายการผลิตรถยนต์คุณภาพ ยานยนต์—23 Aug 19

ฟอร์ด ประเทศไทย ร่วมกับ บริษัท ออโต อัลลายแอนซ์ ประเทศไทย หรือ เอเอที จัดกิจกรรมสุดพิเศษ ต้อนรับลูกค้า 170 คน ร่วมกิจกรรม Customer Experience Day เยี่ยมชมสายการผลิตรถยนต์ฟอร์ด เรนเจอร์ และฟอร์ด เอเวอเรสต์ พร้อมพบปะพูดคุยกับผู้บริหารและวิศวกรอย่างใกล้ชิด

สำนักหอสมุด ม.ขอนแก่น จัดกิจกรรม KKU Library Share and Learn 2019 Customer Experience ทั่วไป—19 Aug 19

ผศ. ดร.ศุภสิทธิ์ คนใหญ่ รองผู้อำนวยการฝ่ายโครงสร้าง สำนักหอสมุด มหาวิทยาลัยขอนแก่น กล่าวว่า สำนักหอสมุด มหาวิทยาลัยขอนแก่น มุ่งเน้นที่จะเป็นแหล่งเรียนรู้ชั้นเลิศ (Excellent Resources Center) และมีนวัตกรรมการบริการ

KBank Private Banking inaugurates its exclusive office in Phrom Phong area Aims to deliver Stcoks—16 Aug 19

KBank Private Banking (KPB) has inaugurated its office in the Phrom Phong area. Through its redefined strategies, KPB will expand its private banking team to forward its mission of delivering impressive customer experiences in alignment with their

OutSystems Launches New Artificial Intelligence Capabilities to Accelerate Smart App Development in IT—09 Jul 19

- Low-code leader makes it easy to incorporate AI for next-generation customer experiences OutSystems today announced that it has added new artificial intelligence and machine learning capabilities to its leading low-code development platform, giving

CleverTap ได้รับสถานะ Digital Customer Experience (DCX) Competency จาก Amazon Web Services ไอที—22 May 19

CleverTap แพลตฟอร์มบริหารวงจรชีวิตลูกค้าชั้นนำ ได้รับสถานะ Digital Customer Experience (DCX) Competency จาก Amazon Web Services (AWS) อันเป็นผลมาจากการที่ CleverTap ได้นำเสนอเทคโนโลยีและความเชี่ยวชาญเชิงลึกเพื่อช่วยเหลือลูกค้า

CleverTap Achieves Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency IT—22 May 19

CleverTap, the full stack customer lifecycle management platform, announced today that it has achieved Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency status. This designation recognizes that CleverTap provides proven technology

CleverTap Honored by Entrepreneur, EContent and the American Business IT—10 May 19

Newly-earned accolades recognize the customer lifecycle management platform's excellence in enabling B2C marketers to deliver superior customer experiences Marketing technology provider CleverTap today announced the receipt of three honors, recognizing

อะโดบีเผย ประสบการณ์ลูกค้าตัวแปรสำคัญต่อการดำเนินธุรกิจ แต่การปรับใช้เทคโนโลยียังคงล่าช้า ไอที—07 May 19

ผลการศึกษาล่าสุดของอะโดบีภายใต้ความร่วมมือกับ Econsultancy ระบุว่า การนำเสนอประสบการณ์ลูกค้า (Customer Experience - CX) แบบเฉพาะบุคคลที่ดีเยี่ยมเป็นตัวแปรสำคัญที่สุดหรับการดำเนินธุรกิจในปี 2562 อย่างไรก็ตาม การปรับใช้เทคโนโลยีด้านการตลาดและ CX

CleverTap Announces $26 Million Funding Led by Sequoia India with New Investment from Tiger Global IT—11 Apr 19

Focus on product innovation, data science-driven product capabilities for enterprises to optimize customer experiences at scale Customer lifecycle management platform, CleverTap, today announced a $26 million Series B funding round, led by Sequoia India

6 Chatrium Properties Win Global Experience Award 2018 General—10 Apr 19

Twisht, a bespoke travel and lifestyle website, recently announced their authentic customer experience awards for the year, and we are absolutely delighted to reveal that 6 properties of Chatrium Hotels & Residences; Chatrium Hotel Riverside Bangkok,

EdgeVerve Launches CollectEdge to Help Banks Redefine Collection Predictability and Customer IT—09 Apr 19

Citizens Bank leverages CollectEdge to modernize its collection processes and ensure better risk segmentation EdgeVerve Systems, a subsidiary of Infosys (NYSE: INFY), today announced the launch of CollectEdge at LendIt Fintech USA 2019. CollectEdge is

Speed Queen#s new technology transforms laundry operations and enhances the customer IT—13 Mar 19

Speed Queen(R), the global leader in vended commercial laundry, continues to see its ground-breaking Speed Queen Insights, a next-generation technology platform and mobile payment app, change the way vended laundries are managed, and elevate the customer

Most Traditional Energy Retail Utilities Lag Disruptor Brands in Delivering Customer Experience, Events—25 Feb 19

Most traditional energy retail utilities lag behind disruptor brands — new energy-market entrants and service providers from other industries — when it comes to delivering an engaging customer experience, according to a new study from

TruFactor, a New Business Unit of InMobi, Launches a Secure Data Platform for Telcos Powered by IT—25 Feb 19

Announced at Mobile World Congress, TruFactor delivers increased user privacy, improves the customer experience and helps drive growth for telcos The InMobi Group, which powers intelligent, mobile-first experiences for enterprises and consumers, today

PTG reveals business plan in Golden Pig Year Targeting revenue and volume growth by 20% Gearing up Stcoks—22 Feb 19

"PTG Energy" targets 2019 revenue and volume growth of 20%, aiming to increase EBITDA by 40%-50% and expand service stations to 2,000 with planned investment of 3.5 billion baht in order to maintain the second position in retailed oil market share. Mr.

AIS DigitALL Shop: Thailands First Unmanned Store IT—08 Feb 19

AIS revolutionizes Thailand's retail by introducing AIS DigitALL Shop, the country's first unmanned store utilizing intelligence technology to create new customer experiences designed especially for Gen C. No queue, no counter service, and no cash are

Mercedes-Benz Leasing Thailand announces portfolio growth of 20.4% in 2018 and strategic commitment Automotive—07 Feb 19

Mercedes-Benz Leasing Thailand underlined its leadership as the first-choice provider of "One-stop Financial Service Solutions" in the market with a 20.4% increase in 2018 over the previous year. To maintain the momentum and ensure that the highest level

Krungsri unveils 2019 business plan, upgrading digital platforms for customer experience Stcoks—06 Feb 19

Krungsri (Bank of Ayudhya PCL), a member of Mitsubishi UFJ Financial Group (MUFG), one of the world's largest financial groups, announced its 2019 business direction with key strategies to upgrade digital platforms and innovation capacities for greater

IBIS OPENS THE WAY TO VIBRANT HOSPITALITY BY PUTTING THE FOCUS BACK ON THE HUMAN General—01 Feb 19

Ibis, a trailblazer in economy hotels since 1974, is shaking up economy hotel standards by offering travelers and local residents a totally new customer experience that focuses on hospitality, opening out to the local community and increased social

Grab launches new Regional Centre of Excellence in Malaysia Events—31 Jan 19

- Regional Centre of Excellence will house Grab's core business strategy and operational functions, including legal, customer experience, financial services and creative services - Recently launched R&D centre will focus on building trust &

TrueMoney Chooses Qualtrics to Revolutionise Customer Experience and Deliver Products that IT—29 Jan 19

- E-payment platform to leverage Qualtrics to enhance the customer experience of more than 21 million people across all six countries. - With Qualtrics, TrueMoney can now obtain real-time insights, empowering them to take meaningful action Qualtrics,

Hole in the eWallet: Mobile Payment Apps Face Significant Challenges Engaging, Retaining Users, IT—24 Jan 19

With 77 percent average churn, immediate value and superior customer experience become critical competitive differentiators Mobile marketing engagement and analytics platform CleverTap today released its latest Industry Benchmarks for Mobile Payment

Adobe Delivers New Customer Experience Management Innovations for Retailers at NRF IT—22 Jan 19

By Michael Klein, Head of Industry Strategy – Retail, Travel & CPG – for Adobe Systems To stand out as a retailer, you must be exceptional which comes down to one thing – experience. The customer experience is always right, and