During the consultation, J&T Express shared operational case studies and practical experience drawn from real-world practice, alongside proposed measures to prevent the unlawful exploitation of parcel delivery services. The company emphasises its commitment to comprehensive preventive safeguards, covering the publication of prohibited items lists and clear communication of requirements to customers, verification of senders' identities, and the retention of all relevant records in compliance with legal standards. These measures are designed to enhance the effectiveness of screening for suspect consignments and strengthen security throughout the delivery process.
Following the discussions, the meeting established a framework for enhancing anti-narcotics smuggling safeguards across the parcel delivery network, defined under four key pillars:
- Verification and traceability — Confirmation of senders' identities and secure retention of records to enable full traceability and retrospective auditing.
- Targeted oversight — Monitoring of branches and high-risk locations, with stricter inspection protocols and sustained coordination with relevant authorities.
- Intelligence sharing — Regular exchange of operational data and intelligence between government bodies and delivery industry operators, scheduled to take place every three months.
- Enforcement and compliance — Rigorous application of legal measures against those found in breach of regulations, in full accordance with applicable legislation and statutory requirements.
J&T Express is steadfastly committed to conducting business in accordance with the principles of good corporate governance, placing the utmost importance on legal compliance, robust internal controls, and rigorous risk management to prevent the unlawful misuse of parcel delivery services. The company is dedicated to the continuous enhancement of its preventive safeguards and will give due consideration to the integration of measures agreed during the discussions, adapted as appropriate to operational requirements. J&T Express will maintain close, ongoing cooperation with the Office of the Narcotics Control Board (ONCB) and all relevant authorities, working collectively to raise security standards across the parcel delivery sector and to reinforce enduring confidence among customers and the wider public alike.
