The company manages a portfolio that includes some of the most well-known prime grade office buildings and mixed-use projects in Bangkok, such as Park Ventures, Sathorn Square, Samyan Mitrtown, FYI Center, and the newly renovated Silom Edge. Frasers Property Commercial (Thailand) is committed to create spaces that deliver the best experiences for customers and operates with a community-centric approach to enhance quality of life. The company enhances customer experiences through four key dimensions that are integrated into its products and services:
- Accessible infrastructure and design through designing its spaces to be universally accessible, addressing the diverse needs of all, including individuals with mobility aids
- Adopting responsible practices while focusing on the quality of life of all building users
- Integrating technology to enhance user experience while maximising productivity of tenants
- Allowing flexibility in products and services to promptly cater to customers' needs
All buildings under Frasers Property Commercial (Thailand)'s portfolio have been designed to facilitate and cater to the needs of all building users including people with mobility aids and the elderly. This is achieved through the provision of wheelchair services, sloped walkways, as well as accessible parking and toilets. The retail space in Samyan Mitrtown and Silom Edge includes certain convenient stores, supermarkets and restaurants, that are open 24 hours to serve the diverse lifestyles of working individuals, tourists, as well as students in the community. To reinforce its community-centric approach, the company has also established shared spaces such as 'C asean Samyan CO-OP' at Samyan Mitrtown, featuring a free 24-hour co-working/learning space that is open to the public.
In terms of technology integration, recently, all buildings under Frasers Property Commercial (Thailand)'s has recently become Thailand's pioneer to receive WiredScore certification, a global organization that recognizes buildings with future-proof technology infrastructure and best-in-class digital connectivity. The buildings have been certified with Platinum and Gold standard, which is the highest class, this guarantees the seamless connectivity which will maximize building users' productivity. In addition, the company has been developing tenants' mobile applications with features such as touchless building access, smart building control and facility booking.
With the title 'Customer Experience of the Year' that deliver exceptional experience to all customers, The company continues to create inspiring spaces that cater to the needs of all building users by seamlessly integrating thoughtful design, technology, environmental and social stewardship, with a focus on delivering customer experience that caters to all needs.
Source: Frasers Property (Thailand)