To mark World Tourism Day, SiteMinder (ASX:SDR), the world's leading open hotel commerce platform, has today launched its annual Changing Traveller Report, which shows that the desire to blend business and leisure (bleisure) travel is being adopted to varying degrees globally, however is strongest amongst Thai travellers, followed by those from Indonesia and China.
This growing preference is set to have a distinct knock-on effect for accommodation providers. For those working on their next trip, accommodation is now more than simply a place to lay their head.
As the largest accommodation-specific traveller survey globally, SiteMinder's report uncovers five key travel trends set to inform and inspire the accommodation and tourism industry, one of which is the bleisure trend:
- The Macro-Travel Trend: The urge to travel is stronger than rising inflation
- The Digital Influence Trend: Right now, travellers are the most winnable consumers on earth
- The Bleisure Trend: Working travellers want the hotel of the future, today
- The Trust Trend: Every digital touchpoint matters for the new trust-critical traveller
- The Human Connection Trend: Tech-enabled travellers are not willing to compromise on human connection
Bradley Haines, Market Vice President of Asia Pacific at SiteMinder, said, "The long-awaited resurgence of travel has emerged with a new type of traveller, who is far more open to working flexibly, away from the office. In this year's report, we analysed the differing needs of those working and not working on their next trip, and found that for working travellers the extra hours on site are making the 'little things' feel bigger. These travellers value smaller details like a property's scent and artwork more than others, are spending more time looking for a property that meets their exact needs and are more influenced by targeted advertising and social media, all of which will have growing implications for accommodation providers as this group increases in size."
Another key insight from SiteMinder's report was how tech-enabled Thai travellers are, compared other travellers from around the world:
- 78% of Thai travellers are "influenced" or "very influenced" by social media when making a booking, above the global average of 43%, and the highest globally
- 72% prefer an automated check-in process, compared to the global average of 54%
- 93% would pre-visit their property in the metaverse before check-in if they had the opportunity to, above the global average of 72%
- 14% see a chatbot as an important aspect of a property's website, compared to the global average of 8%
For further insights and to read the full report, visit https://t.ly/5sUk.
Powered by Kantar, in August 2022, SiteMinder undertook a survey of 8,182 travellers aged over 18 years in August, 2022, in 10 markets, including Australia, China, France, Germany, Indonesia, Italy, Spain, Thailand, UK, USA. Respondents were asked 25 accommodation-specific questions, and were split up by gender, generation, location (urban, suburban, rural), travel plans, work plans and the type of accommodation they plan to stay in next. The data was supplemented with reports and data from McKinsey & Company, Deloitte, Paysafe, and others.
SiteMinder Limited (ASX:SDR) is the world's leading open hotel commerce platform, ranked among technology pioneers for opening up every hotel's access to online commerce. It's this central role that has earned SiteMinder the trust of tens of thousands of hotels, across 150 countries, to sell, market, manage and grow their business. The global company, headquartered in Sydney with offices in Bangkok, Berlin, Dallas, Galway, London and Manila, generated more than 100 million reservations worth over US$35 billion in revenue for hotels in the last year prior to the start of the pandemic.
Source: Spark Communications