Daimler Commercial Vehicles Thailand or DCVT teams up with Kijsetthi kicking off 'On-Site Part Stock' to enhance the after-sales service quality

Thursday 27 April 2023 12:15
Daimler Commercial Vehicles Thailand or DCVT teams up with Kijsetthi kicking off 'On-Site Part Stock' to enhance the after-sales service quality
Daimler Commercial Vehicles Thailand or DCVT teams up with Kijsetthi kicking off 'On-Site Part Stock' to enhance the after-sales service quality

DCVT, with the cooperation of Kijsetthi Machinery, an authorized dealer of FUSO trucks and Mercedes-Benz trucks and buses, and Phuket Smart Bus, a Mercedes-Benz bus customer officially have recently signed off the agreement called "On-Site Parts Stock" with objective to enhance the after-sales service quality. On-site part stock is the new project that allows end customers to order and stock the spare parts at their location, which shorten delivery time, especially for the customers with distance from our dealer. This project has launched for the first time with Phuket Smart Bus.

Ralf Kraemer, CEO of Daimler Commercial Vehicles (Thailand) Co., Ltd., said, "DCVT always emphasizes on the after-sales service. The On-Site Part Stock (OSPS) aims to level up our after-sale service. With this tailor-made OSPS support, we can supply our high-quality and genuine spare parts according to individual customer needs. With this strategy, we can minimize the delivery lead-time regardless of customer location. Spare parts are customized for each customer, so they can ensure the availability of spare parts that will be suitable and fulfill customers usage".

Chalakorn Setthabunnatat, Managing Director of Kijsetthi Machinery Co., Ltd., said, "Since tourism has resumed after the COVID-19 situation, which suspended many businesses operations, we need to prepare customer services, especially where tourism industry is highly growing, such as Phuket. We are set to help customers to ensure the readiness of passenger buses. This aims to fulfill the need of tourism sector in Phuket Province after returning to normal condition. We seek faster, more convenient after-sales service with the spare part availability for repair or maintenance when customers face any issues. The On-Site Part Stock can provide the rapid operation and shorten the lead-time for handling spare parts, and support customers can resume their operations as fast as possible. We kick off the OSPS with Phuket Smart Bus, one of our honored fleet customers".

The On-Site Part Stock covers both FUSO trucks, and Mercedes-Benz buses and trucks, focusing on the after-sales service that customers from all areas can approach. With fast service, customers do not have to wait for spare parts for a long time, so that they can use their vehicles and resume operations in the shortest possible time. Spare parts are customized for each customer, so they can ensure the availability of spare parts that will be suitable and fulfill customers' usage".

Source: BOW

Daimler Commercial Vehicles Thailand or DCVT teams up with Kijsetthi kicking off 'On-Site Part Stock' to enhance the after-sales service quality