The highlight of the event is the introduction of "Freshservice," a cloud-based IT service management software designed for the service department of every organization. This modern software solution is user-friendly and utilizes AI to receive problem notifications or requests as well as recommend the best solutions to users. This tool helps reduce costs and reasonably manage IT system, enhancing competitiveness and modernizing employees' way of working, contributing to improved efficiency. Furthermore, Freshservice can be extended to improve service management in other organizational departments, ranging from IT to HR. This solution aims to address the needs of system administrators seeking to elevate their work, particularly in providing improved services to internal employees to deliver the best experience for customers across all industries.
Source: สยาม พีอาร์ คอนซัลแทนท์