Mr. Panumas Teerasantikul, a participant in the training program who presented a project aimed at increasing the success rate in selling loan products over the phone expressed, "The Six Sigma course can be adapted to create tangible results professionally as seen from the outcomes which exceeded our expectations. The methodologies we've learned can be seamlessly integrated into other work processes, without additional costs."
Miss Wiriya Klom-on, Presenter of the Improve Agent Productivity on Process Dispute project, aimed to enhance work efficiency by reducing process turnaround times, allowing the same number of employees to handle increased workloads, reflected on her experience with Six Sigma training, "I am grateful for the opportunity KTC provides its employees to expand their skills and continually challenge themselves. I was impressed by our instructor (Master Black Belt) who passionately gave knowledge to us. Additionally, the support and guidance from our team of mentors were important in the success of our project. Through this training, I've learned effective project management principles and have developed additional skills and knowledge. I've also applied Six Sigma thinking to team management, resulting in increased efficiency within our team."
Six Sigma is an internationally embraced methodology across diverse industries that enhances business process efficiency and quality. Recognized for its tangible results, Six Sigma follows a structured approach, beginning with problem identification and the formulation of improvement plans, all while prioritizing customer needs. Its DMAIC method includes Define: identifying issues in products or processes / Measure: collecting data to assess current processes / Analyze: conducting analyses to pinpoint underlying factors causing problems / Improve: devising and implementing solutions to rectify issues, often involving data analysis and testing for effectiveness, and Control: implementing systems to maintain fixes and prevent future problems. Six Sigma uses statistical techniques to aid in data analysis, necessitating data collection and analysis to identify areas for improvement and drive significant changes, resulting in cost reduction and increased profits for the organization.
Source: Krungthai Card